Onfleet Support: Your Go-To Resource for Product Assistance

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This is one stop global knowledge base where you can learn about all the products, solutions and support features.

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Onfleet Support: Your Go-To Resource for Product Assistance

Support Articles by Role

Onfleet offers comprehensive support articles categorized by roles such as Admin, Dispatcher, Driver, Partners & Integrations, and Developers. These articles cover a wide range of topics including organization settings, task management, mobile app setup, API wrappers, webhooks, and more. Whether you are an administrator looking to optimize routes or a driver wanting to learn about the driver app, Onfleet's role-based support articles provide detailed guidance and insights.

Support Videos by Role

For visual learners, Onfleet provides support videos tailored to different roles within the platform. These videos, presented by Technical Support Manager Mariana Muniz, cover topics like driver app setup, task completion reasons, route optimization, recipient experience customization, multi-brand SMS communication, and ETA calculations. By watching these instructional videos, users can quickly grasp the functionalities and features of Onfleet to enhance their operational efficiency.

Documents and Support Experts

Onfleet's dedicated support team is committed to assisting users with any challenges or questions they may have. Users can browse through role-based documents to find solutions to specific situations or connect directly with support experts for guidance. The combination of well-curated support documents and experienced support specialists ensures that users receive accurate information and effective solutions tailored to their needs.

Contacting Support and Common Support Questions

Users who require additional assistance or have specific inquiries can easily contact Onfleet's support team for personalized guidance. If users encounter difficulty navigating the platform or resolving issues, they can reach out to support experts for prompt assistance. Additionally, Onfleet addresses common support questions regarding tasks, contacting the support team, Predictive ETA, dashboard views, app phone requirements, and more. By proactively addressing these common inquiries, Onfleet ensures a seamless user experience for its customers.

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Delivering Excellence: Onfleet's Dynamic Dispatching and Assignment Solution

Empower Your Delivery Operations with Onfleet's Dynamic Dispatching

Onfleet's dynamic dispatching feature offers unparalleled flexibility and control to optimize your delivery processes. Dispatchers can make real-time changes effortlessly, such as reassigning tasks in response to unexpected events or managing multiple delivery windows efficiently. This level of adaptability ensures that your deliveries stay on track, even in the face of unforeseen circumstances.

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Enhancing Delivery Efficiency with Onfleet's Secure Proof of Delivery Capabilities

Ensuring Accountability and Trust

Onfleet's Proof of Delivery (POD) capabilities offer a secure, reliable, and verifiable solution to ensure that every delivery is completed with proper documentation. This feature is instrumental in minimizing disputes, improving accountability, and ultimately deepening customer trust. By providing verified documentation for each delivery, Onfleet eliminates uncertainties and enhances transparency in the delivery process, leading to increased satisfaction and confidence among both businesses and customers.

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Enhancing Last Mile Delivery Operations with Onfleet's Data and Analytics Tools

Empowering Decision-Makers with Comprehensive Analytics

Onfleet's Analytics tab provides a comprehensive analytics dashboard that empowers decision-makers by offering high-level insights for admins and practical, actionable data for drivers. With real-time performance metrics, businesses can easily measure and view everything from individual driver efficiency to overall delivery times. This data can be customized, filtered, and exported as CSV files, allowing for detailed analysis and informed decision-making.

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Optimizing Delivery Operations with Onfleet Solutions

Tailored Solutions for Your Business Needs

Onfleet offers customized solutions tailored to specific business requirements. Whether you need unique functionality or custom integrations, their team of developers can work with you to provide solutions that cater to your needs. By getting in touch with their Solutions Team, businesses can explore a range of options to enhance their delivery operations and streamline processes.

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