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Unlocking the Power of Omnichannel Marketing Automation with Omnisend

Introduction to the Omnisend Research on Marketing Automation Statistics 2020

Omnisend, a leading marketing automation platform for ecommerce, has released their annual report on marketing automation statistics for the year 2020. The report highlights the growing importance of omnichannel marketing strategies in boosting conversion rates and increasing ROI for businesses. One of the key findings of the report is the significant impact of SMS marketing on campaign performance, with campaigns that involve SMS showing a 47.7% higher conversion rate compared to single-channel campaigns.

Key Takeaways from the Omnisend Research

According to the report, marketers are increasingly incorporating SMS into their omnichannel campaigns, with SMS earning ecommerce marketers an average ROI of 2755%. The data reveals that omnichannel campaigns have a purchase rate 287% higher than single-channel campaigns, emphasizing the importance of leveraging multiple channels for maximum impact. SMS campaigns have shown impressive results, with an average CTR of 14.2% and a remarkable ROI of over 2700%.

Optimizing Campaign Performance with Omnisend's Insights

The report also delves into specific strategies that have proven to be successful in driving engagement and conversions. For instance, order confirmation emails have the highest open and click-through rates, presenting an opportunity for ecommerce businesses to upsell or cross-sell to customers. Welcome series emails show the highest order rate at 3.02% and are effective in nurturing customer relationships. Cart recovery emails and birthday series emails also perform well in terms of open rates, click-through rates, and order rates.

The Emergence of Reactivation Campaigns and Custom Automation

Reactivation campaigns have become a key strategy for retaining churned customers, recovering 2.13% of otherwise lost customers. Custom automation, despite having lower order rates, boasts high open rates and CTR, making it a valuable tool for engaging with customers. The report provides insights on how businesses can leverage these strategies to improve their overall marketing automation efforts and drive meaningful results.

Unlocking the Full Potential of Omnichannel Marketing Automation

In conclusion, the Omnisend Research on Marketing Automation Statistics 2020 offers valuable insights for businesses looking to enhance their marketing strategies. By understanding the impact of SMS marketing, optimizing key email campaigns, and harnessing the power of reactivation campaigns and custom automation, businesses can unlock the full potential of omnichannel marketing automation. With the right tools and strategies in place, businesses can drive higher conversion rates, increase ROI, and create more engaging customer experiences.


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