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Products-NICE Actimize

Maximizing Efficiency and Reliability with NICE Actimize Support & Maintenance Services

Top-Level Support Services

NICE Actimize offers top-level support services to ensure that your Actimize solutions are always up and running smoothly. With a variety of service level agreements (SLAs) to choose from, you can select the support level that best fits the unique demands of your organization. The easy-to-use support tools provided by NICE Actimize give you quick access to valuable information and support services. Their 24x7 hotline and email support guarantee that your mission-critical production systems remain operational at all times. Moreover, the technical support web portal enables online tracking of support tickets and client issues, while remote support via secured access allows Actimize experts to conduct in-depth investigations into client systems.

Comprehensive Maintenance Services

In addition to support services, NICE Actimize also offers comprehensive maintenance services to keep your operations running smoothly. Through these services, you gain access to the latest product updates and a global community of peers and subject matter experts. Product enhancements include access to the latest product versions and patches, complete with software code and updated documentation. Proactive product release communications ensure that you are informed about recent and new releases, along with guidance on upgrade planning. Client engagement is fostered through the sharing of best practices and lessons learned, providing you with the opportunity to contribute direct input to product enhancements. The online, searchable knowledge base contains detailed information to address common questions and concerns, enhancing your overall user experience.

Global Support Hotline Numbers

NICE Actimize has established global support hotline numbers to cater to clients worldwide. For Actimize solutions, simply press option 4 in the IVR system. In the Americas, you can reach support at US 800-642-3611 / 720-264-4002. For EMEA, hotline numbers are available in France, Germany, Israel, Netherlands, and the UK. APAC regions are covered with hotlines in Australia, Hong Kong, India, and Singapore. These dedicated support lines ensure that no matter where you are located, NICE Actimize is readily available to assist you with any queries or issues related to their solutions.

Log in to the Support Center

Clients can easily access the Actimize Support Center to open support tickets, check ticket statuses, post comments, and upload ticket-associated documents. This streamlined process allows for efficient communication and issue resolution, ensuring that any concerns are addressed promptly by the NICE Actimize support team. By logging in to the Support Center, clients can avail themselves of a range of tools and resources to enhance their overall experience and maximize the benefits of NICE Actimize support and maintenance services.

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Efficient KYC and Client Lifecycle Management Solutions by NICE Actimize

Introduction to KYC and Client Lifecycle Management

KYC (Know Your Customer) and Client Lifecycle Management are crucial elements in the financial industry to combat financial crime and ensure regulatory compliance. NICE Actimize offers a comprehensive solution that covers the entire client onboarding process, KYC screening and due diligence, account opening, and ongoing monitoring. By streamlining these operations, NICE Actimize helps organizations achieve faster time to revenue while adhering to global and local regulations.

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NICE Actimize X-ccelerate Consulting & Advisory Practice: Enhancing Financial Crime Risk Management

Achieving a Financial Crime Target Operating Model

Navigating the complexities of regulatory compliance and mitigating financial crime risk can be daunting for any organization. NICE Actimize's X-ccelerate Consulting & Advisory Practice offers a comprehensive solution by creating a Financial Crime Target Operating Model (FCTOM). This model serves as a central blueprint to streamline and enhance your risk and compliance program, aligning it with your specific goals and requirements. With a team of over 400 experts spread across 15 countries, NICE Actimize is well-equipped to address your toughest challenges and incorporate industry best practices into your operational framework. By breaking down operational siloes and integrating people, operations, and technology, the FCTOM ensures that your strategic objectives are met efficiently, costs are reduced, and revenue generation is optimized.

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Empower Your Team with NICE Actimize Education Services

Unlock the Full Potential of Actimize Solutions

NICE Actimize Education Services offers a comprehensive range of courses designed to ensure that you and your organization maximize the benefits of Actimize solutions. By providing in-depth product and technology education, these services empower you and your team to develop the necessary skills and knowledge for confident understanding and successful implementation. From software upgrades to system rollouts and employee turnover, education is an ongoing need for financial institutions. NICE Actimize's suite of courses caters to specific audiences with unique needs and skill sets, ensuring that users are equipped to configure, operate, and support Actimize solutions effectively.

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Maximizing Fraud and Financial Crime Risk Management with NICE Actimize

Join Industry Experts at ENGAGE 2025 Event in NYC

Join NICE Actimize at ENGAGE 2025 in New York City on June 17-18, the premier event focusing on fraud and financial crime risk management. This event provides a unique opportunity to interact with subject matter experts and learn about the latest trends and best practices in combating financial crime. Register now to secure your spot and stay ahead in the fight against financial crimes.

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Empowering Financial Services Organizations with NICE Actimize Data Intelligence Solutions

Data Intelligence for Informed Decision-Making

In today's complex financial landscape, organizations require the most up-to-date customer insights to make well-informed decisions that mitigate regulatory, financial, legal, and reputational risks. NICE Actimize offers cutting-edge data intelligence solutions that empower financial services firms by transforming raw data into actionable insights. By leveraging the power of data and analytics, organizations can execute smarter and faster decisions throughout the customer lifecycle.

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