Enhancing Workday Integration with Moveworks AI Assistant

Moveworks

Enhancing Workday Integration with Moveworks AI Assistant

Native Capabilities of Workday Integration

The Workday integration with Moveworks allows employees to execute various ticketing actions, submit forms, and stay updated on ticket progress directly through the Moveworks AI Assistant. Moveworks also indexes public forms and knowledge articles to deliver a seamless and efficient search experience.

In-Chat Ticketing Actions

With the integration, users can perform actions such as querying tickets, creating new tickets, updating tickets with comments, reopening closed tickets, and receiving real-time updates on ticket status - all within the chat interface. This streamlines the ticketing process and enhances user experience.

Custom Plugins for Workday Integration

Moveworks offers custom plugins to extend and enhance the capabilities of the Workday integration. These plugins enable users to search across organizational knowledge, access specific forms, reopen closed tickets, query detailed ticket information, and fill out forms directly within the chat environment.

Workday Integration Resources

For comprehensive guidance on connecting Workday to the Moveworks AI Assistant, users can access helpful documentation provided by Moveworks. These resources cover content integration specifics, Workday access requirements, and offer insights into leveraging the full potential of the integration.

Integration with Key Applications

Moveworks seamlessly integrates with essential applications like Jira, Salesforce, and ServiceNow, empowering users to access information, automate tasks, and enhance productivity across multiple platforms. This integration ensures a cohesive workflow and boosts overall operational efficiency.

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