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Moveworks

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Enhancing ServiceNow Capabilities with Moveworks Integration

ServiceNow Integration Overview

ServiceNow is a cloud-based platform that assists businesses in automating processes and enhancing operational efficiency. The integration with Moveworks streamlines employee interactions with ServiceNow, offering a seamless experience within the Moveworks AI Assistant.

Native Capabilities

The ServiceNow integration within Moveworks enables employees to perform various ticketing actions, such as querying, creating, updating, resolving, and reopening tickets. Employees can also receive ticket updates, file forms, and chat with a live agent, all while Moveworks indexes forms and knowledge articles.

In-Chat Functionality

Moveworks enhances the ServiceNow integration by providing in-chat form filling, approval notifications, search capabilities, access to catalog items, and knowledge articles. Employees can interact seamlessly with ServiceNow functionalities without leaving the chat environment.

Live Agent Support

The integration includes features like live agent support, URL handoff, and identity management for a holistic ticket resolution experience. By leveraging Moveworks AI agents, companies can supercharge their ServiceNow instances and provide efficient support to their employees.

AI Agents Customization

Moveworks offers the ability to build powerful AI agents, either as built-in features or plugins. These agents facilitate interactions such as communicating directly with live agents in chat, receiving ticket updates, looking up ticket information, resolving or reopening tickets, and handing off to live agents via URL.

ServiceNow Resource Integration

The comprehensive integration resources provided by Moveworks include documentation on connecting ServiceNow to the AI Assistant, handling approvals, content integration, live agent AWA support, and forms integration. These resources empower businesses to make the most of the ServiceNow-Moveworks collaboration.

Explore More Integrations

In addition to ServiceNow, Moveworks seamlessly integrates with other key applications like Jira, Salesforce, and Workday. This wide range of integrations enables organizations to enhance productivity, automate tasks, and provide better employee experiences across various platforms.

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Empower Your Workforce with Moveworks Identity Access Management Solution

Self-Service Identity and Access Management

Moveworks offers a powerful IAM automation tool that enables employees to address their own identity and access management issues. By providing self-service capabilities, employees can quickly resolve access challenges, ensuring continued productivity within the organization.

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