Empowering IT Service Management: Moveworks' Recognition in Gartner's 2024 Magic Quadrant

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Empowering IT Service Management: Moveworks' Recognition in Gartner's 2024 Magic Quadrant

Moveworks' Recognition by Gartner

Moveworks has been acknowledged as a Challenger in the 2024 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management. This recognition highlights Moveworks' commitment to enhancing customer productivity through automation that delivers tangible benefits.

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Interested individuals can access a complimentary report to gain valuable insights into why Moveworks is positioned as a Challenger in the Magic Quadrant. The report provides an objective perspective on how Moveworks stacks up against 10 other vendor solutions in the IT service management arena.

AI Applications in IT Service Management

Gartner defines AI applications in IT service management as tools that leverage artificial intelligence to augment and extend ITSM workflows. These applications analyze ITSM data and metadata to offer intelligent advice and actions for IT service desk and support activities. Whether standalone products or part of an ITSM platform, AI-enabled solutions support ITSM practices efficiently.

Evaluation Criteria for AI Applications in IT Service Management

To qualify for inclusion in the Gartner Magic Quadrant, AI application providers must meet specific criteria. These criteria include generating advice or actions on ITSM practices using AI, having at least five out of nine standard features of the market, and demonstrating commercial availability and active usage since January 1, 2024.

Gartner's Disclaimer

It's important to note that Gartner does not endorse any specific vendor, product, or service in its research publications. The opinions expressed in Gartner reports reflect the research organization's views and should not be taken as factual statements. Gartner emphasizes the importance of individual evaluation and selection based on specific needs.

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