Customer Escalation Portal
Rapid7's Moveo.AI offers a dedicated Customer Escalation Portal where users can escalate concerns to senior management. This feature ensures that critical issues receive prompt attention and resolution by the appropriate authorities. By utilizing the Customer Escalation Portal, customers can elevate their concerns to a higher level within the organization, improving transparency and communication.
Incident Response Services
Moveo.AI also provides Incident Response Services for immediate assistance with breaches. This service connects users with Rapid7's experienced Incident Response Team, equipped to handle critical security incidents effectively and efficiently. With a focus on rapid response and containment, the Incident Response Services aim to minimize the impact of security breaches and provide expert guidance throughout the incident resolution process.
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