Ensuring Compliance and Support with MetricStream Customer Agreements

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Ensuring Compliance and Support with MetricStream Customer Agreements

Understanding MetricStream Customer Agreements

MetricStream Customer Agreements are crucial documents that outline the relationship between MetricStream and its customers. These agreements encompass two main types: Cloud Subscription Agreements and Professional Services Agreements. The Cloud Subscription Agreement delineates key aspects such as the Service Level Agreement (SLA), Acceptable Use Policy, Standard Support and Maintenance Services, and details regarding MetricStream Product Releases & Product Support.

Cloud Subscription Agreement and Terms

The Cloud Subscription Agreement provided by MetricStream ensures that customers receive their Cloud Services in adherence to the agreed-upon Service Level Agreements. This Agreement also includes an Acceptable Use Policy that governs the customer and its users' usage of the Cloud Services, outlining the permissible activities and behaviors. Moreover, Standard Support and Maintenance Services are detailed within this Agreement, ensuring that customers receive the necessary support to effectively utilize the Cloud Services provided by MetricStream.

Professional Services Agreements

In addition to the Cloud Subscription Agreement, MetricStream also offers Professional Services Agreements to cater to specific customer needs and requirements. These agreements may include tailored services, consulting, implementation support, and other professional services to ensure that customers can maximize the benefits of their engagement with MetricStream. By outlining the scope of services, deliverables, timelines, and responsibilities, these Professional Services Agreements provide a clear roadmap for successful collaboration.

Support and Compliance

MetricStream places a strong emphasis on providing robust support and ensuring compliance with industry standards through its Customer Agreements. The inclusion of Service Level Agreements guarantees that customers receive the expected level of service quality and availability. The Acceptable Use Policy sets out the boundaries of permissible use, protecting both MetricStream and its customers. Moreover, the provision of Standard Support and Maintenance Services ensures that any issues or queries are promptly addressed to maintain operational efficiency.

Modern Slavery Statement

As a responsible corporate entity, MetricStream includes its Modern Slavery Statement within its Customer Agreements. This statement demonstrates MetricStream's commitment to ethical business practices and upholding human rights standards. By subscribing to MetricStream's services, customers align themselves with a company that values transparency, integrity, and social responsibility, further solidifying the partnership between MetricStream and its clients.

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