Medtronic Hugo RAS: Enhancing Patient Monitoring and Troubleshooting Support

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Medtronic Hugo RAS: Enhancing Patient Monitoring and Troubleshooting Support

Efficient Patient Monitoring

Medtronic Hugo RAS offers cutting-edge solutions to enhance patient monitoring and support healthcare professionals in providing top-quality care. Through the Stay Connected service, patients can troubleshoot their monitors seamlessly, ensuring continuous and accurate data collection critical for their treatment. By utilizing this service, patients can have peace of mind knowing that any monitor issues will be promptly addressed, optimizing their overall healthcare experience.

Stay Connected Process

To request support, healthcare professionals can fill out a form on the Medtronic website, enabling Stay Connected to reach out to the patient. Once the form is submitted, Stay Connected will initiate contact within 1–2 business days, providing timely assistance. In case they are unable to reach the patient after three attempts, the healthcare professional will be notified, ensuring that all stakeholders are kept informed. This streamlined process ensures that patients receive the necessary troubleshooting support efficiently.

Immediate Assistance and Emergency Protocol

For patients needing immediate monitor assistance, Medtronic Stay Connected can be contacted directly at 866-470-7709 during their operational hours, Monday through Friday from 7:00 a.m. to 7:00 p.m. CT. Additionally, in the event of a medical emergency, patients are advised to call 911 without delay. This clear guidance emphasizes the importance of timely response and intervention, underscoring the commitment to patient well-being and safety.

Comprehensive Support Network

In addition to troubleshooting assistance, patients and healthcare professionals can also rely on the CareLink network for monitor-related inquiries. A dedicated hotline, 800-929-4043, is available Monday through Friday, 7 a.m. to 7 p.m. CT, offering extensive support and guidance. This comprehensive network ensures that all queries and concerns regarding patient monitoring are promptly addressed, fostering a collaborative approach to healthcare delivery.

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