Comprehensive Support and Services with Manhattan WMS

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Comprehensive Support and Services with Manhattan WMS

Customer Support

Manhattan WMS goes beyond just providing software solutions; they offer exceptional customer support that is available 24/7. With over 300 trained customer support analysts, you can rely on prompt assistance through various channels such as the Service Hub, phone, or email. Additionally, they provide secure remote access for efficient troubleshooting and on-site services globally. This commitment to customer support ensures that your investment in their software is well-supported and maintained.

Training and Education

To ensure your team maximizes the potential of Manhattan WMS, they offer tailored training programs. These range from beginner to expert levels and can be accessed through instructor-led online classes, dedicated onsite training, or public classes held at their headquarters in Atlanta. This personalized approach to training equips your team with the necessary skills to leverage the software effectively.

Enterprise Mobility

Manhattan WMS provides comprehensive support for enterprise mobility solutions. They assist in selecting the best equipment by considering technical specifications and leveraging their relationships with global hardware providers to offer competitive prices. Whether you need computers, servers, RFT networks, chip readers, or barcode printers and scanners, they ensure you have the right tools for seamless operations.

Professional Services

With Manhattan WMS, the transition onto their systems is seamless as they facilitate data transfer and provide training, education, and system upgrades. Their continuous support ensures that your system operates efficiently and that your team is proficient in using it. Moreover, their dedicated team is constantly exploring new technologies and advancements in the supply chain to enhance your operations.

PSO Team Assistance

The Professional Services Organization (PSO) team at Manhattan WMS is committed to ensuring a smooth transition to their software solutions. They are ready to support and guide you through implementation, training, and ongoing enhancements to optimize the performance of the software within your operations.

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