Customer Service That's Easier for Everyone
Manhattan TMS, part of Manhattan Active® Customer Engagement, provides a comprehensive solution to enhance customer service across the board. The platform makes it easier for agents, associates, customers, and managers to navigate through the entire customer journey, from sales to post-purchase support. Agents benefit from access to enhanced data thanks to integrated order management and CRM capabilities, empowering them to provide better support.
Empower Digital Self-Service
Empowering customers with digital self-service options is key to delivering a seamless experience. Manhattan TMS allows customers to take control of their post-purchase journey directly from their device. Whether it's through direct messaging or flexible pickup and delivery changes, customers have the autonomy to manage their orders efficiently and effectively. This self-service approach reduces the need for customer support inquiries like 'Where is my order?', saving both time and resources.
Virtual Assistant Support & Contact Center Expansion
With the integration of virtual assistant support, Manhattan TMS opens a seamless communication channel between customers and the support team. Customers can easily inquire about their orders, track shipments, modify orders, or get timely updates. In addition, the platform enables contact centers to expand their capabilities by providing agents with access to more data and improved tools. By providing agents with complete customer histories and intuitive dashboards, managers can preempt and resolve issues efficiently.
Clienteling & Relationship Building
Central to Manhattan TMS is the ability to build and foster strong customer relationships through clienteling. Utilizing structured data from the platform, personalized interactions are made possible, enhancing the overall customer experience. Through detailed customer dashboards that offer insights into spending patterns, returns, and more, agents can tailor their interactions to meet individual customer needs effectively.
Seamless Workflow with Manhattan Active® Platform
Manhattan TMS is built upon the Manhattan Active® Platform, a cloud-native infrastructure designed to support complex supply chain networks. With a foundation of composable microservices and an API-first architecture, the platform ensures seamless integration, scalability, and flexibility. Additionally, its innovative approach to updates, delivering enhancements every 90 days, guarantees that your customer engagement platform is always equipped with the latest features.
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