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Enhance Customer Engagement with Manhattan TMS

Customer Service That's Easier for Everyone

Manhattan TMS, part of Manhattan Active® Customer Engagement, provides a comprehensive solution to enhance customer service across the board. The platform makes it easier for agents, associates, customers, and managers to navigate through the entire customer journey, from sales to post-purchase support. Agents benefit from access to enhanced data thanks to integrated order management and CRM capabilities, empowering them to provide better support.

Empower Digital Self-Service

Empowering customers with digital self-service options is key to delivering a seamless experience. Manhattan TMS allows customers to take control of their post-purchase journey directly from their device. Whether it's through direct messaging or flexible pickup and delivery changes, customers have the autonomy to manage their orders efficiently and effectively. This self-service approach reduces the need for customer support inquiries like 'Where is my order?', saving both time and resources.

Virtual Assistant Support & Contact Center Expansion

With the integration of virtual assistant support, Manhattan TMS opens a seamless communication channel between customers and the support team. Customers can easily inquire about their orders, track shipments, modify orders, or get timely updates. In addition, the platform enables contact centers to expand their capabilities by providing agents with access to more data and improved tools. By providing agents with complete customer histories and intuitive dashboards, managers can preempt and resolve issues efficiently.

Clienteling & Relationship Building

Central to Manhattan TMS is the ability to build and foster strong customer relationships through clienteling. Utilizing structured data from the platform, personalized interactions are made possible, enhancing the overall customer experience. Through detailed customer dashboards that offer insights into spending patterns, returns, and more, agents can tailor their interactions to meet individual customer needs effectively.

Seamless Workflow with Manhattan Active® Platform

Manhattan TMS is built upon the Manhattan Active® Platform, a cloud-native infrastructure designed to support complex supply chain networks. With a foundation of composable microservices and an API-first architecture, the platform ensures seamless integration, scalability, and flexibility. Additionally, its innovative approach to updates, delivering enhancements every 90 days, guarantees that your customer engagement platform is always equipped with the latest features.


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Enhancing Supply Chain Efficiency with Manhattan TMS Inventory Allocation Solution

Manhattan Active® Allocation: Revolutionizing Inventory Allocation

Managing short-lifecycle inventory efficiently is crucial for reducing product markdowns and minimizing stranded items in the supply chain. Manhattan Active® Allocation, offered by Manhattan Associates, is a cutting-edge solution designed to streamline inventory allocation processes with precision and accuracy. By leveraging advanced technologies like AI and machine learning, this innovative tool helps businesses optimize allocation strategies, ensuring products reach the right place at the right time.

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Revolutionizing Supply Chain Commerce with Manhattan TMS Solutions

Empowering Global Supply Chains

Manhattan is a trailblazer in the realm of supply chain solutions, offering more than just software. With over 33 years of experience and a team of industry experts, Manhattan equips its partners with cutting-edge cloud-native technology to streamline supply chain operations effectively. By maximizing warehouse efficiency, Manhattan enables global leaders to deliver essential products swiftly and orchestrate orders smartly. The company unifies omnichannel experiences, driving innovation in every facet of the supply chain to propel life and commerce forward.

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Empowering Warehouse Efficiency with Manhattan SCALE Solution

Agile WMS Software That Delivers

Manhattan SCALE offers an agile Warehouse Management System (WMS) that can be implemented on-premises or in a cloud environment. With a user-friendly interface and a comprehensive set of features, it provides total control over warehouse operations. The system is highly adaptable, allowing for easy configuration of various warehouse processes like allocation, receiving, put-away, replenishment, task execution, and customer management.

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Revolutionize Your Supply Chain with Manhattan TMS Computational Intelligence Solutions

Adaptive Systems in Order Management

Manhattan's TMS Computational Intelligence solutions offer adaptive systems in order management that utilize advanced algorithms to optimize fulfillment sourcing. By continuously prioritizing fulfillment selection, minimizing split shipments, and maximizing distressed inventory, these adaptive algorithms deliver the lowest total cost fulfillment plan for each order. This tailored approach ensures efficient and cost-effective order processing, enhancing overall supply chain performance.

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Revolutionizing Supply Chain Commerce with Manhattan TMS

Challenges in Supply Chain Commerce

The biggest challenges in supply chain commerce revolve around employee retention, centralized transportation and distribution, the transformative power of cloud technology, profitable delivery promises, utilizing store space for fulfillment, inventory forecasting complexity, and omnichannel commerce planning. Manhattan's solutions address these challenges effectively.

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