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LivePerson

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Revolutionizing Travel Experiences with Conversational AI

Enhancing Traveler Support with AI-powered Conversations

LivePerson's Conversational AI solution for the travel and hospitality industry offers a game-changing approach to delivering exceptional customer support. By implementing AI-powered conversations, travel brands can significantly improve efficiency, reduce resolution times, and enhance customer satisfaction throughout the travel journey.

Benefits of Conversational AI for Travel Brands

Travel brands leveraging LivePerson's Conversational AI solutions have witnessed remarkable results, including a 50%+ decrease in the cost of care, a 4x increase in converted sales, a 20%+ increase in customer satisfaction, and a 50%+ containment in AI-powered chatbots. These outcomes showcase the tangible benefits that AI-driven conversations can bring to the travel industry.

Conversational AI Use Cases in Travel & Hospitality

From facilitating booking modifications and cancellations to handling special requests, rewards, perks, account support, lodging reservations, amenities, and check-in/checkouts, LivePerson's AI-powered chatbots redefine customer interactions in the travel sector. By prioritizing passenger and guest experiences, travel brands can enhance their service offerings through intelligent conversational solutions.

Empowering Agents with Conversational Intelligence

LivePerson empowers human agents in the travel industry by providing them with conversational intelligence tools that enable better recommendations, instant answers, and personalized interactions with travelers. By arming agents with the right technology, travel companies can streamline their operations and elevate the overall customer experience.

Expanding Reach through Digital Channels

By shifting towards digital channels and leveraging messaging apps, travel brands can engage travelers in real-time conversations, unlocking new revenue streams and enhancing customer engagement. LivePerson's platform facilitates seamless integration with various messaging channels, allowing companies to meet travelers where they are and provide instant assistance.

Automating Traveler Conversations with AI

Through LivePerson's AI-powered tools, travel companies can automate common traveler inquiries such as flight status updates, cancellations, and weather-related updates. By embracing automation and integrating AI solutions, travel brands can streamline their operations, improve efficiency, and deliver a more personalized and efficient customer service experience.

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Empowering Telecom Companies with Conversational AI Solutions

Transforming Customer Experience

LivePerson's Conversational AI for Telecom & Cable empowers companies to turn troubleshooting into trust-building opportunities. By utilizing AI-driven solutions, telecom companies can reduce resolution times, enhance customer satisfaction, and unlock new revenue streams through preferred customer channels.

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Enhancing Retail Customer Experience with LivePerson's Conversational AI Solutions

Introduction to Conversational AI in Retail

LivePerson's Conversational AI in Retail enables businesses to turn everyday touchpoints into personalized experiences. By meeting the evolving demands of modern CX with personalized, engaging, and connected experiences for customers and associates, powered by AI, businesses can significantly enhance their customer interactions.

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Revolutionize Customer Care with LivePerson's Conversational AI Solutions

Personalized Support at Scale

LivePerson offers conversational AI solutions that enable personalized customer support interactions by understanding customer intent. With the Conversational Cloud®, businesses can deliver one-to-one conversational support at a massive scale, creating meaningful connections with customers.

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Enhancing Customer Engagement with LivePerson's Conversational Cloud Platform

Revolutionizing Customer Engagement

LivePerson's Conversational Cloud platform combines human intelligence and AI to offer a leading conversational AI solution. With trustworthy Generative AI and large language model (LLM) capabilities, businesses can drive better outcomes across voice and messaging channels.

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Achieving Seamless Customer Experiences with Avaya and LivePerson Omnichannel Solution

The Avaya and LivePerson Partnership

Avaya and LivePerson have joined forces to create a cutting-edge omnichannel solution that integrates voice, digital, and AI capabilities. This collaboration aims to provide a connected and personalized customer experience while boosting enterprise digital transformation efforts.

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