Enhancing Customer Support with Kustomer AI Agents and Advanced Features

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Enhancing Customer Support with Kustomer AI Agents and Advanced Features

Unlock the Power of Humans and AI with Kustomer AI Agents

Kustomer introduces a groundbreaking solution with the launch of AI Agents. These AI Agents are integrated into the Kustomer platform to utilize real-time customer data, automated workflows, and business rules, enabling exceptional customer service. Unlike other AI-focused solutions, Kustomer AI Agents are specialized, multi-channel, advanced in reasoning, responsive, and function as a team capable of handling complex tasks like refunds, exchanges, or reservations with speed and accuracy. Connecting with your CSM allows you to explore AI Agents and flexible pricing options tailored to your team"s needs.

Effortlessly Manage AI Agents with AI Agent Studio

Kustomer’s AI Agent Studio empowers businesses to design, configure, test, and manage a customized team of AI Agents without the need for a developer. This tool enables teams to define workflows, integrate data, and refine responses, ensuring that AI Agents align seamlessly with brand identity and business goals. Businesses can leverage the upcoming webinar on November 14th to discover how AI Agents can elevate customer support, streamline processes, and enhance satisfaction through real-world examples.

Boost Team Collaboration with Kustomer Tasks

Kustomer introduces Tasks, a feature designed to enhance team collaboration, assignments, and follow-ups within the platform. From setting deadlines to tracking progress, Tasks streamline internal workflows, keeping operations organized and efficient. Businesses can delve into a comprehensive look at Tasks through the blog and anticipate a webinar in December to explore how this feature can optimize team performance. Reach out to your Customer Success Manager for additional details.

Expansion into India with a Dedicated Data Center

Kustomer’s recent expansion into India with a dedicated data center underlines the company’s commitment to delivering exceptional customer experience solutions globally. This expansion caters to the specific demands of businesses in the region, ensuring that Kustomer continues to provide top-notch services to companies worldwide. The full blog post offers insights into how the new data center can support businesses seeking exceptional customer experience solutions.

Elevate Customer Service with Native Voice Capabilities

Kustomer’s introduction of native voice capabilities enhances omnichannel service by allowing seamless customer interactions across various channels within the Kustomer platform. With Kustomer Voice, businesses can manage inbound and outbound calling seamlessly, benefiting from call recording, transferring, holding, routing, and voicemail functionalities directly within the platform. Complete context provided by call details in the Kustomer Timeline empowers agents to deliver personalized and efficient service.

Integrating AI Response on Kustomer WhatsApp for Smarter Interactions

Kustomer’s integration of AI-powered resolutions on Kustomer WhatsApp significantly enhances customer interactions. By leveraging AI Response with GenAI technology, admins can provide intelligent responses within WhatsApp chats, enhancing speed and accuracy. Enhanced intent detection ensures that the responses are contextually relevant, thereby improving customer support experiences. Admins can now configure AI Response to provide intelligent replies directly within WhatsApp, leading to better customer service.

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