Empowering Customers and Supporting Agents with Kustomer's Self-Service Solution

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-Kustomer

Empowering Customers and Supporting Agents with Kustomer's Self-Service Solution

Transforming Customer Support with Self-Service

Kustomer's self-service solution is a game-changer for businesses looking to scale their customer support while reducing costs. By empowering customers to help themselves, companies can streamline their support processes and provide instant solutions to customer queries. Through a robust knowledge base optimized for search engines and an AI-powered chatbot, Kustomer enables customers to find answers quickly and efficiently, leading to a seamless support experience.

AI-Driven Support for Enhanced Customer Experiences

Kustomer's AI chatbot personalizes responses to customer inquiries 24/7 by leveraging intent detection capabilities and integrating CRM data and knowledge base information. This AI-powered feature automates customer resolutions, reducing the burden on live agents and ensuring consistent support across all service channels. With Kustomer's AI capabilities, businesses can deliver exceptional customer experiences, drive customer satisfaction, and optimize operational efficiency.

Optimizing Customer Service Workflows

In addition to AI-driven support, Kustomer offers automated AI resolutions that seamlessly connect with third-party data sources to automate customer interactions and actions across various communication channels. By streamlining workflows and processes, Kustomer enables businesses to enhance efficiency, reduce response times, and improve overall customer satisfaction metrics. With Kustomer's Knowledge Base, customer support journeys become more accessible, efficient, and tailored, leading to a higher rate of issue resolution without agent intervention.

Success Stories with Kustomer's Self-Service

Through real-world applications like Makesy's self-service chatbot powered by Kustomer, success stories demonstrate the impact of self-service solutions on customer support. Makesy saw a significant reduction in agent workload, an increase in customer satisfaction ratings, and a faster resolution of customer issues—all attributed to Kustomer's advanced AI capabilities and intuitive self-service features. Such success stories underscore the tangible benefits of implementing Kustomer's self-service solution in improving operational efficiency and customer experiences.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

Enhancing Customer Experience: Kustomer vs. Salesforce Service Cloud

Improving Customer Support Metrics

Kustomer has emerged as a preferred choice for brands looking to enhance customer experience and boost support metrics compared to Salesforce Service Cloud. Rainbow Shops, for instance, reported a 60% reduction in abandon rate within just three weeks of switching to Kustomer. Similarly, UNTUCKit witnessed a 25% overall improvement in efficiency and productivity after transitioning to Kustomer. SmugMug also noted a more than 10% decrease in average replies per conversation post-switch.

Read article

Revolutionizing Customer Service Pricing: Kustomer's AI-Native Approach

Introducing Kustomer's Innovative SaaS Pricing Model

Kustomer has redefined the pricing landscape for customer service solutions with its AI-Native approach. By offering unlimited seats, AI capabilities, and access to the full platform at a simple price per conversation, Kustomer is delivering unrivaled value to businesses seeking to enhance their customer support operations.

Read article

Revolutionize Your Customer Service with Kustomer Integrations

Transform Your Customer Service with Seamless Integrations

Kustomer offers a comprehensive solution to revolutionize customer service by seamlessly integrating all your tools, processes, and data. With easy-to-install apps and turnkey integrations, Kustomer empowers businesses to streamline their customer support operations and provide exceptional service. By connecting various channels like chat, email, SMS, social media, and voice, as well as incorporating chatbots, AI, data analytics, and eCommerce tools, Kustomer ensures a holistic approach to customer interactions.

Read article

Anticipate Customer Needs with Kustomer's CRM Platform

Fuel Your AI with the Right Data

In today's fast-paced world, customer service is a critical aspect of any business. Kustomer's CRM platform revolutionizes the way companies interact with their customers by leveraging data-driven insights and AI technology. By collecting data at the point of order, Kustomer enables proactive conversations and a seamless customer experience. This platform pulls data from multiple sources to provide a complete customer view, making interactions accessible, actionable, and searchable - all within a single platform. By using Kustomer, businesses can fuel their AI capabilities with the right data, leading to more efficient and personalized customer service.

Read article

Unlocking Exceptional Customer Experiences with Kustomer Agent Assist

Enhancing Agent Efficiency and Customer Satisfaction

Kustomer's Agent Assist is a revolutionary AI-powered copilot designed to boost agent efficiency by an impressive 65%. By providing agents with the most advanced tools, Kustomer allows them to deliver exceptional customer experiences. With instant access to past conversations, real-time customer data, and personalized prompts, agents can swiftly resolve customer issues, fostering long-term relationships and satisfaction.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-Kustomer