Comprehensive Support and Solutions at IONOS Cloud

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Products-IONOS

Comprehensive Support and Solutions at IONOS Cloud

24/7 Expert Support

At IONOS Cloud, you can rely on our expert support team, available 24/7 to assist you with any issues you may encounter. Whether you prefer reaching out by phone or email, our interfaces offer a quick and easy way to get the help you need. No matter the time or day, rest assured that our knowledgeable support staff is ready to address your inquiries promptly.

Unlimited Support Inquiries

With IONOS, there is no limit to the number of support inquiries you can make. Whether you have a single question or a dozen, our support team is dedicated to providing you with the assistance you require. You can reach out as often as needed, ensuring that all your concerns are addressed effectively and efficiently.

Stay Informed with Status Updates

To keep you informed about any disruptions or maintenance activities, IONOS provides a status page dedicated to providing real-time updates on the cloud infrastructure. By staying informed about scheduled maintenance, you can plan ahead and minimize any potential impact on your operations. Additionally, you have access to an activity log and monitoring tools to track access to your hosted Virtual Data Centers (VDCs) and view real-time metrics via the IONOS Data Center Designer.

Enhanced Resources and Data Upload Service

IONOS offers a wealth of resources, including maintained online documentation and data upload services for volumes exceeding 1 TB. You can easily integrate IONOS Cloud products by accessing our user-friendly guides and reference documents. Furthermore, our data upload service allows seamless transfer of large data volumes to the public cloud, regardless of storage type, saving you time and effort.

Access to Comprehensive Help Center and Developer Resources

Explore the Cloud Help Center to find answers to your queries, browse documentation, and access developer tools such as APIs, SDKs, and more. Whether you are a user seeking product help or a developer looking to optimize infrastructure, IONOS provides the necessary resources to support your needs. Stay up-to-date with webinars, training courses, and technical insights to enhance your experience with IONOS Cloud products.

Contacting IONOS Cloud Support

For personalized support inquiries, you can reach out to our support hotline with your unique PIN. Additionally, you can describe your issues through support tickets in the Data Center Designer (DCD) to receive tailored assistance. By logging into DCD, you gain access to various tools and services to streamline your interactions with our support team.

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Maximizing Cost Efficiency: Cloud Computing vs. On-Premise Solutions

The Debate: On-Premise vs. Cloud Computing

The ongoing debate between on-premise and cloud computing continues to be a hot topic for many IT and business executives. IONOS Cloud provides a comprehensive cost comparison tool to help decision-makers assess the best approach for their organization. With a simple Total Cost of Ownership (TCO) calculation, users can easily understand the financial implications of choosing between on-premise infrastructure and cloud solutions.

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IONOS CDN: Enhance Performance and Security with Content Delivery Network

Boost Web Application Performance

IONOS CDN offers a robust Content Delivery Network solution to boost your web application performance. By distributing content across multiple edge servers, IONOS CDN minimizes load times and optimizes user experience. With shortened data paths for end-users, faster load times, and improved performance, your web projects can deliver an outstanding website experience for visitors. This enhanced performance not only improves user satisfaction but also leads to better SEO rankings.

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Effortless Infrastructure Management with IONOS Data Center Designer

Simplified Virtual Data Center Configuration

Building and configuring a virtual data center can be a daunting task, but with IONOS Data Center Designer (DCD), this process becomes easy, user-friendly, and efficient. The DCD, part of Infrastructure as a Service (IaaS), offers a browser-based graphic interface that simplifies the creation and modification of your data center quickly. You can precisely configure your virtual IT infrastructure to meet your company's specific needs.

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Powerful API Gateway Solutions with IONOS

Efficient Load Balancing

IONOS API Gateway offers efficient load balancing capabilities, enabling you to smartly distribute API requests across multiple endpoints. By routing incoming API calls effectively, you can ensure optimal performance without the need for complex configurations. This feature is compatible with any API hosting solution, making it versatile and easy to implement in your infrastructure.

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IONOS Bare Metal Servers: Unleashing Performance with Dedicated Hardware and Advanced Security

The Power of Bare Metal Servers

IONOS offers Bare Metal Servers that provide unparalleled performance through a combination of innovation, dedicated enterprise hardware, Intel® Xeon® or AMD processors, and leading security technologies. With these servers, you can customize your own server with a variety of CPU, RAM, and storage options on 100% dedicated hardware, ensuring you don't have to share resources with others.

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