Infor WMS Support and Solutions: Enhancing Your Experience

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Infor WMS Support and Solutions: Enhancing Your Experience

Infor Support Experience

Infor WMS provides personalized service, delivered by experts who understand not only the software but also the industry and business of their customers. This approach helps anticipate challenges, pursue opportunities proactively, and create a partnership greater than the sum of its parts. The goal is to build a holistic customer experience across all Infor Support disciplines, making it faster and easier for customers to get answers and find solutions through automated tools and expanded engagement channels.

Infor Concierge for Comprehensive Support

Infor Concierge is a tool that allows users to access everything they need to know about their Infor services and solutions. Users can log in to find updates on support incidents, participate in quick views and voting on product enhancements, get information on recommended classes, product-specific education classes and webinars, and details on upgrades needed for the products they own. This platform ensures that users have all the necessary resources readily available to enhance their overall support experience.

Support Plan Features and Product Life Cycle Policy

Infor offers a wide array of Customer Success and Managed Services to drive sustainable success for its customers. Users can visit the CareFor Success and Managed Services web page for more information, read the Support Operations Handbook for Support policies and processes, and view the Infor General Product Life Cycle Policy. Furthermore, users can access information about Premium Support in multiple languages including English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese (Brazil), and Spanish (Spain).

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Enhancing Warehouse Operations with Infor WMS - A Case Study of Endries

Introduction to Endries' Warehouse Management Solution

Endries, a company that had outgrown its existing warehouse management solution, embarked on a search for the best-in-class WMS solutions to cater to its increasingly complex requirements. After evaluating various options, Endries made the strategic decision to invest in Infor WMS, powered by AWS. This move has already yielded significant results, with a remarkable 40% increase in productivity among warehouse personnel and the removal of an entire shift without compromising service levels.

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Streamlining Operations with Infor WMS

Simplified ERP System

Infor WMS offers a smart, pre-configured, and modern ERP system that simplifies and streamlines operations for businesses. With industry-specific options and customized user roles tailored to your industry, this comprehensive and flexible solution is built on an extensible platform with top-notch security.

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Empowering Business Transformation with Infor WMS Transformation Services

Maximizing the Value of a Technology Investment

Achieving true business value from a software investment is closely tied to how quickly end-users adopt new systems and processes. Infor Transformation Services are designed to facilitate this transition efficiently. By employing change strategy, communication, organizational readiness, stakeholder management, and end-user training, Infor ensures that customers can extract maximum value from their solutions. From offering full-time organizational change management resources to packaged solutions, Infor caters to organizations of all sizes, empowering them to embrace transformation and innovation effectively.

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Infor WMS: Enhancing Compliance and Governance Solutions

Overview of Compliance and Governance

Infor's Warehouse Management System (WMS) offers comprehensive solutions to enhance compliance and governance practices within organizations. Compliance and governance are critical aspects of business operations, ensuring that companies adhere to regulations and ethical standards while managing risks effectively. Infor WMS provides tools and capabilities to streamline compliance processes, mitigate risks, and maintain ethical standards across the supply chain and warehouse management operations.

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Transforming Service Industries with Infor WMS Solutions

Understanding Service Industries

Service industries encompass companies that provide specific services to meet the needs of customers, rather than focusing on goods production or manufacturing. These services are varied and can range from consumer services to public services, offering essential solutions to the public.

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