Infor User Adoption Platform: Revolutionizing Training and Support Solutions

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Infor User Adoption Platform: Revolutionizing Training and Support Solutions

Maximizing User Knowledge and ROI

Infor's User Adoption Platform (UAP) offers a cutting-edge solution for organizations looking to enhance user knowledge and maximize the return on their technology investments. With UAP, role-specific knowledge is readily available at users' fingertips when they need it most. The platform facilitates content authoring, management, and delivery, allowing businesses to create bespoke learning materials tailored to their unique business processes and procedures. By recording keystrokes, developers can instantly generate custom content that mirrors the navigation of the organization's applications, fostering a deeper understanding of how to utilize these systems effectively.

Authoring and Delivery Capabilities

Infor UAP empowers authors to swiftly create and publish various types of content, including procedural documents, simulations, eLearning courses, and more. This extensive flexibility enables organizations to provide comprehensive training materials that cater to diverse learning styles and preferences. Furthermore, the platform supports the delivery of context-sensitive help through Ming.le Smart Help within Infor applications, ensuring users receive relevant assistance directly within the interface they are working in. This feature enhances user experience, boosts productivity, and minimizes the learning curve associated with new technologies.

Multilingual and Cloud-Based Support

A standout feature of Infor UAP is its support for 31 languages, making it a versatile and globally accessible solution for organizations operating across multiple regions. Additionally, the platform is cloud-based, offering scalability, accessibility, and ease of deployment without the need for extensive infrastructure investments. This cloud-native approach aligns with modern IT trends, enabling businesses to adapt swiftly to changing operational requirements and user demands.

Enhancing User Adoption and Training Efficiency

Infor UAP excels at documenting business processes with consistent messaging, ensuring that users receive accurate and up-to-date information. By recording role-specific training content, organizations can tailor learning materials to individual user requirements, increasing engagement and knowledge retention. The ability to create multiple deliverables from a single recording streamlines content development processes, saving time and resources while maintaining quality and consistency across training materials. With Ming.le Smart Help integration, users can access on-demand assistance within the application interface, reducing reliance on external support channels and accelerating problem resolution.

Extensive Resources and Support

Infor UAP offers a wealth of resources to support organizations in leveraging the platform effectively. From videos showcasing content creation to in-depth education resources and best practices, users can enhance their understanding of UAP and maximize its potential within their organization. Additionally, the availability of pre-built Content Libraries for common software actions and processes further accelerates training material development, enabling organizations to quickly create engaging and informative content aligned with industry best practices.

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