Empowering Government Efficiency and Citizen Services with Infor LN

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Empowering Government Efficiency and Citizen Services with Infor LN

Enhancing Public Sector Services

Infor LN offers a comprehensive solution for Licensing, Permitting, Billing, and Asset Management, tailored to meet the needs of state, city, or county governments. By adopting cloud-based solutions, governments can enhance their services, allowing citizens to engage from any device, anywhere. This suite of applications not only increases government transparency and accountability but also maximizes productivity and efficiencies through online self-services and targeted content.

Streamlined Citizen Services

One of the key features of Infor LN's public sector solutions is the Citizen Portal, which enables touchless interactions for information requests, complaint filings, bill payments, and application submissions. Additionally, the platform offers a Plan Review process that is fully electronic, allowing for seamless ordering, scheduling, and reporting on inspections, with GIS integration for enhanced capabilities.

Mobility and Accessibility

Infor LN prioritizes mobility with its mobile-ready platform that supports applications across iOS, Android, and Windows devices. This device-agnostic approach ensures that government employees can work efficiently whether connected or disconnected. By leveraging mobility, governments can improve their responsiveness, accessibility, and overall service delivery.

Efficient Regulatory Processes

The Community Development and Regulation (CDR) module of Infor LN provides regulatory and enforcement software to advance government services and transparency. This module covers various functions such as land management, planning, project management, permitting, licensing, billing, and code enforcement. With touchless business processes and robust citizen self-service tools, governments can streamline operations, improve compliance, and maximize revenue.

Modern Billing Solutions

Infor LN offers CIS Billing, a cloud-based billing solution that automates billing operations, optimizes revenue collection, and enhances customer service. From meter-to-cash processes to advanced analytics and self-service customer portals, this module ensures efficient billing management that can result in improved financial outcomes for government agencies.

Integrated Asset and Work Management

For industry-specific asset management needs, Infor LN provides a comprehensive solution that integrates with other IPS modules. This asset and work management module supports utilities, public works, transportation, and storm districts, offering features such as asset tracking, work order management, preventive maintenance scheduling, and advanced analytics for improved operational efficiency.

Customer-Centric Services

To enhance customer service delivery, Infor LN includes IPS Customer Service, a module designed to facilitate quick and effective responses to public requests. With features like call center options, civics citizen portals, direct links to work order management, and GIS mapping, government agencies can strengthen connections with citizens and improve overall service quality.

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