Transforming Government Services with Infor EAM: Licensing, Permitting, Billing, and Asset Management

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Transforming Government Services with Infor EAM: Licensing, Permitting, Billing, and Asset Management

Enhancing Citizen Services with Cloud Solutions

Infor EAM's public sector solutions cater to state, city, or county citizens, providing them with high-quality services that can be accessed from anywhere, on any device. This suite of applications significantly boosts government transparency and accountability by offering more online self-services and targeted, relevant content. With a focus on maximizing productivity and efficiencies, these solutions aim to enhance the overall experience of citizens interacting with government services.

Efficient Management of Licenses, Permits, and Billing

The licensing module of Infor EAM enables the management of all user-defined licenses for businesses and individuals, facilitating processes such as testing, issuing, renewing, and fee collection. Similarly, the permitting module streamlines all aspects of regulatory processes, including applications, reviews, hearings, inspections, and fees. Additionally, the billing module automates payment processing, invoice generation, and rate management, enhancing overall efficiency and accuracy in managing customer accounts.

Empowering Citizens with Contactless Solutions

Infor EAM's citizen portal allows for contactless interactions such as requesting information, filing complaints, paying bills, and submitting applications. This touchless approach to business processes ensures convenience and safety for citizens while streamlining interactions with government services. Furthermore, the platform offers a plan review tool that facilitates electronic scheduling, planning, and reporting on inspections, all enabled by GIS capabilities for enhanced efficiency.

Optimizing Asset Management and Work Processes

Infor EAM's asset management solution caters to specific industries such as utilities, public works, transportation, and storm districts. Integrated with other IPS modules, including customer service, civics portal, billing, and permitting, this offering provides comprehensive asset tracking, valuation, and work management functionalities. With features like preventive maintenance scheduling, work order management, GIS integration, and advanced asset analysis, organizations can optimize their asset utilization and maintenance processes.

Enhancing Customer Service Delivery

The customer service module of Infor EAM is designed to help agencies respond to public requests promptly and efficiently. With capabilities such as call center support, self-service portals, GIS mapping, and auto-assignment features, organizations can strengthen connections with citizens and improve service delivery. By integrating customer service functionalities with other IPS modules, agencies can achieve cost savings, enhance productivity, and enforce key performance indicators for service excellence.

Driving Innovation with Infor OS

Infor OS serves as a robust cloud operating platform that accelerates innovation within the enterprise ecosystem. By leveraging cutting-edge technologies and cloud capabilities, organizations can transform their current operations, making them future-ready and citizen-centric. With features such as advanced analytics, mobility solutions, and automated billing processes, Infor OS empowers organizations to enhance service delivery, boost resilience, and foster community protection and well-being.

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Infor EAM: Modern, Configured, and Secure Solutions for Industry-Specific Needs

Comprehensive and Flexible Solutions

Infor EAM offers comprehensive and flexible solutions pre-configured to meet specific business requirements. These solutions come with industry-specific functionalities and user roles embedded, all delivered on an expansive platform with world-class security features. The simplification of ERP ensures ease of use and seamless integration.

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Infor EAM's Role in Supporting Industries Amid COVID-19

Introduction

The global pandemic caused by COVID-19 has significantly impacted various industries, prompting the need for innovative solutions and support. Infor EAM (Enterprise Asset Management) has played a crucial role in supporting businesses across different sectors during these challenging times.

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Empowering Businesses with Infor EAM Solutions

Infor Partner Network (IPN)

The Infor Partner Network (IPN) is a global ecosystem dedicated to providing partners with cutting-edge solutions to sell and top-tier training, support, and enablement. By organizing a team of skilled partners committed to growth with Infor, businesses can expand their operations, stay ahead of the market, and offer customers innovative technology suites that are both beautiful and functional.

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Maximize ROI with Infor Global Human Resources Payroll Solution

Comprehensive Cloud HR Payroll Solution

Infor Global Human Resources Payroll is a cutting-edge cloud-based payroll software that aims to maximize ROI for human capital management (HCM). This solution provides a complete and people-centric approach to payroll management, offering seamless integration with other HCM functions. With features like mobile access, self-service options, time tracking, and PTO management, Infor HR Payroll ensures a unified experience for all employees.

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Revolutionizing Distribution Operations with Infor CloudSuite™ Distribution

The Power of Infor CloudSuite™ Distribution

Infor CloudSuite Distribution, a cloud-based solution tailored for wholesale distribution businesses, offers a comprehensive array of functionalities to enhance operational efficiency and drive growth. This innovative software has become a game-changer for companies like Drillmex, enabling them to scale their distribution operations seamlessly.

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