Infor EAM Support Solutions

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Products-Infor EAM

Infor EAM Support Solutions

Welcome to Infor Support

Infor Support aims to create exceptional customer experiences by providing personalized service from experts who deeply understand the software, industry, and business. The goal is to anticipate challenges, proactively explore opportunities, and elevate the partnership with customers. Infor Support focuses on building a comprehensive customer experience across various disciplines, streamlining access to answers and solutions through automation and diverse engagement channels, and fostering knowledge sharing and innovation.

Infor Concierge Features

Infor Concierge offers users a centralized hub for accessing information about their Infor services and solutions. Users can conveniently log in to check updates on support incidents, provide quick feedback on product enhancements, stay informed about recommended classes, access details on product-specific education classes and webinars, and get information on necessary upgrades for their owned products.

Customer Success and Managed Services

Infor provides a wide range of Customer Success and Managed Services to ensure sustainable success for its customers. These services include support resources, success tools, and services aimed at driving long-term success. Users can visit the CareFor Success and Managed Services web page for detailed information, read the Support Operations Handbook for support policies and processes, and review the Infor General Product Life Cycle Policy to understand the lifecycle of Infor products.

Premium Support Information

For customers looking for Premium Support, Infor offers detailed information in multiple languages such as English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese (Brazil), and Spanish (Spain). Premium Support provides additional benefits and enhanced services to cater to customers' elevated support needs.

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Transforming Industries with Infor EAM Solutions

Simplified ERP System

Infor EAM offers a smart, pre-configured, and modern industrial cloud solution that caters to various industries. Their comprehensive and flexible solutions are pre-configured to meet your business needs, with specific options and user roles tailored to your industry. All this is provided on an extensible platform with top-notch security, making it a simplified ERP system.

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Empowering Business Transformation with Infor EAM

Maximizing the value of a technology investment

Realizing the full potential of a software investment hinges on how quickly end-users adopt new systems and processes. Infor Transformation Services specialize in combining change strategy, communications, organizational readiness, alignment, stakeholder management, and end-user training to empower customers to derive maximum value from their solutions. Whether it's providing full-time organizational change management resources or comprehensive end-user training, Infor offers tailored solutions to organizations of all sizes, ensuring that transformation and innovation flourish throughout the lifecycle of an initiative.

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Empowering Compliance and Governance with Infor EAM

Infor EAM: A Comprehensive Solution for Compliance and Governance

Infor EAM (Enterprise Asset Management) is a robust software solution designed to streamline and optimize asset management for organizations across various industries. One critical aspect of asset management is ensuring compliance with regulations and maintaining effective governance practices. Infor EAM provides tools and features that empower businesses to achieve and exceed compliance standards while enhancing governance processes.

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Enhancing Service Industry Operations with Infor EAM

Understanding Service Industries

Service industries encompass companies that provide specific services rather than physical goods, catering to customer needs. These sectors include consumer services, public services, business services, retail services, economic services, administrative services, and public utilities. Examples range from finance to retail, electronics to software, medicine to nonprofits, and even government and professional services.

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Navigating Security and Compliance with Infor EAM

Integrated Security and Compliance Solutions

Infor EAM offers a next-generation Governance, Risk, and Compliance (GRC) solution that aids chief finance officers, business process owners, risk officers, and auditors in monitoring business processes and risks across all users, roles, and events. The platform provides enhanced monitoring capabilities to ensure lawful and best-practice policies and procedures are adhered to. It also helps in preventing and reacting to reduce risks, cash leaks, and fraudulent activities.

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