Infor EAM: Revolutionizing Government Services with Licensing, Permitting, Billing, and Asset Management Solutions

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Infor EAM: Revolutionizing Government Services with Licensing, Permitting, Billing, and Asset Management Solutions

Infor Public Sector Solutions

Infor EAM's Public Sector Solutions are designed to enhance government services by providing state, city, or county citizens with high-quality services they can access from any device. These cloud-based solutions increase government transparency and accountability, while improving productivity and efficiency through online self-services and targeted content. The suite includes applications for licensing, permitting, billing, and asset management, enabling seamless operations for government organizations.

Licensing, Permitting, and Billing

The licensing module in Infor EAM allows governments to manage user-defined licenses for businesses and individuals efficiently. From test to issuance, renewal, and fee collection, this module simplifies the entire process. Permitting capabilities handle various regulatory procedures, including applications, reviews, hearings, inspections, and fees. The billing module streamlines payment processing, invoicing, and rate management, while facilitating electronic communication with customers. Citizens can utilize the contactless citizen portal for information requests, complaints, bill payments, and application submissions.

Community Development and Regulation (CDR)

Infor EAM's Community Development and Regulation (CDR) software enhances government services and transparency. With features tailored to land management, planning, project management, permits, licensing, billing, and more, CDR streamlines regulatory processes and enforcement. Touchless business processes, citizen self-service portals, mobile automation, GIS integration, and digital plan review tools empower governments to effectively manage regulations and compliance while maximizing revenue.

CIS Billing

The CIS Billing solution from Infor EAM is a modern, cloud-based billing system that automates operations, optimizes revenue collection, and enhances customer service. Offering a full meter-to-cash process, enhanced delinquency management, self-service customer portals, and advanced analytics, CIS Billing provides a comprehensive billing platform for government agencies. It enables agencies to achieve greater efficiency, accuracy, and customer satisfaction in billing processes.

Asset and Work Management

Infor EAM's Asset and Work Management module offers industry-specific asset management solutions for government agencies. Integrated with other IPS modules, this solution caters to utilities, public works, transportation, and storm districts. It includes features for asset tracking, work management, preventive maintenance scheduling, GIS integration, risk management, and advanced asset analysis. By providing a holistic view of assets and work processes, agencies can optimize operations, reduce downtime, and improve resource utilization.

Customer Service

Infor EAM's Customer Service module helps government agencies respond efficiently to public requests and concerns. By offering call center options, citizen portals, work order management integration, costing capabilities, KPI monitoring, GIS mapping, and auto-assignment features, this module enhances service delivery and citizen engagement. Agencies can strengthen connections with citizens, improve response times, and streamline service operations for greater efficiency.

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