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Products-Infor CloudSuite Food & Beverage

Enhancing Customer Experience with Infor CloudSuite Food & Beverage Support

Infor Support Philosophy

Infor CloudSuite Food & Beverage provides unparalleled support services aimed at enhancing customer satisfaction and success. Infor's support philosophy revolves around creating exceptional experiences that customers love by offering personalized service delivered by experts who understand the software, industry, and business of each customer. The goal is to anticipate challenges, pursue opportunities proactively, and elevate the partnership between Infor and its customers to achieve greater outcomes collectively.

Holistic Customer Experience

Infor Support focuses on building a holistic customer experience across all support disciplines. By integrating various support functions seamlessly, customers can navigate the support ecosystem effortlessly, ensuring a smooth and efficient resolution of issues. The holistic approach enhances customer satisfaction and retention by providing a unified support experience tailored to the unique needs of each customer.

Automated Tools and Expanded Engagement Channels

To make support more accessible and user-friendly, Infor implements automated tools and expands engagement channels. Customers can quickly find answers and solutions through self-service portals, chatbots, and other automated resources, streamlining the support process. Additionally, Infor offers multiple engagement channels such as online chat, email support, and phone assistance to cater to diverse customer preferences, ensuring a personalized and responsive support experience.

Knowledge Sharing and Innovation

Infor Support prioritizes knowledge sharing and inspires innovation within its customer base. By fostering a collaborative environment where customers can share insights, best practices, and innovative solutions, Infor creates a robust support community. This sharing of knowledge leads to continuous improvement, enhanced product utilization, and innovation within the customer ecosystem, benefiting all stakeholders involved.

Infor Concierge for Comprehensive Support

Infor Concierge serves as a centralized platform where users can access all the necessary information about their Infor services and solutions. From support incident updates to product enhancements, recommended classes, and upgrade details, Infor Concierge offers a comprehensive support experience. Users can log in to track their support tickets, participate in product improvement initiatives, and stay informed about the latest education resources and upgrades relevant to their solutions.

Infor Support Plan Features and Lifecycle Policy

In addition to personalized support services, Infor provides a range of Customer Success and Managed Services to ensure sustainable success for its customers. The Support Operations Handbook outlines support policies and processes, while the General Product Life Cycle Policy guides customers on product updates and enhancements. Customers can also explore Premium Support options tailored to their language preferences for a more enriching support experience.

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Empowering Food & Beverage Industry with Infor CloudSuite

Streamlined ERP System

Infor CloudSuite Food & Beverage offers a smart, preconfigured, and modern ERP system tailored to the specific needs of businesses in the food and beverage industry. This industrial cloud solution provides a comprehensive and flexible solution that is pre-configured to meet the demands of your business. With specific features and custom user roles designed for your industry, all built on an extensible platform with top-tier security, this ERP system simplifies operations and enhances performance.

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Enhancing Food & Beverage Operations with Infor CloudSuite

Infor CloudSuite Food & Beverage: Revolutionizing Industry-Specific Solutions

In today's dynamic and competitive Food & Beverage industry, optimizing operations, ensuring compliance, and driving growth are imperative for success. Infor CloudSuite Food & Beverage emerges as a comprehensive solution tailored to address the specific needs and challenges of this sector. This innovative cloud platform equips organizations with the tools and capabilities required to streamline processes, enhance efficiency, and maintain a competitive edge. By leveraging Infor CloudSuite Food & Beverage, companies can strategically manage their entire supply chain, from procurement to production, distribution, and sales. The deep industry-specific functionalities integrated into this platform enable seamless coordination of activities and facilitate informed decision-making. Real-time visibility into operations, inventory management, demand forecasting, and quality control empowers businesses to optimize resource utilization and mitigate potential risks. Furthermore, Infor CloudSuite Food & Beverage incorporates cutting-edge technologies like Artificial Intelligence (AI) and Blockchain to enhance operational excellence. The integration of generative AI capabilities enables predictive analytics, empowering organizations to anticipate market trends, consumer preferences, and potential disruptions. Additionally, the utilization of Blockchain technology ensures transparency and traceability throughout the supply chain, fostering consumer trust and compliance with regulatory requirements. One of the key strengths of Infor CloudSuite Food & Beverage lies in its adaptability and scalability. Whether a small-scale producer or a global manufacturer, this versatile solution can be tailored to meet the unique requirements of each organization. Rapid implementation, seamless integration with existing systems, and continuous updates ensure that businesses stay agile and future-proof in an evolving marketplace. Moreover, the holistic nature of Infor CloudSuite Food & Beverage extends beyond operational efficiency to encompass sustainability and compliance. With features like Environmental, Health & Safety (EHS) solutions and Enterprise Quality Management (EQMS), businesses can uphold rigorous standards, reduce risks, and drive environmental stewardship.

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Empowering Service Industries with Infor CloudSuite Food & Beverage

Understanding Service Industries

Service industries encompass a wide range of sectors that provide specific products or services to meet customer needs. These industries focus on delivering essential services rather than physical goods, catering to consumer, public, and business requirements. Examples include finance, retail, healthcare, and professional services, highlighting the diverse nature of service industries.

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Empowering Compliance and Risk Management with Infor CloudSuite Food & Beverage

Next-Generation Governance, Risk, and Compliance

Infor CloudSuite Food & Beverage offers an integrated security and compliance solution that caters to the complex needs of industries. It assists chief finance officers, business process owners, risk officers, and auditors in monitoring business processes and risks across all users, roles, and events. The platform emphasizes enhanced monitoring to ensure lawful and best-practice policies and procedures are in place, thereby reducing risks, cash leaks, and fraudulent activities. With a scalable growth model, organizations can gain confidence in efficient, long-term, and ever-evolving compliance measures. Infor CloudSuite Food & Beverage is data-centered, providing centralized and integrated cloud security resources for continuous, trusted results.

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Empowering Your Food & Beverage Business with Infor CloudSuite Food & Beverage

Infor CloudSuite Food & Beverage Solution

Infor CloudSuite Food & Beverage is a cutting-edge solution designed to empower businesses in the food and beverage industry. This cloud-based platform offers a comprehensive suite of tools and features to streamline operations, optimize processes, and drive efficiency. With a focus on modern cloud solutions, Infor CloudSuite Food & Beverage is committed to providing flexibility, transparency, and reliability to its users. The platform is built to foster long-term relationships based on trust and mutual success, ensuring customers have peace of mind while using the system.

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