CHI Hair Styling Tools FAQs and Support Solutions

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CHI Hair Styling Tools FAQs and Support Solutions

Making Purchases Using Zip

To make a purchase using Zip, you can select Zip as your payment option at checkout. Follow the prompts to set up your Zip account if you haven't already. You can then complete your purchase using Zip's flexible payment options.

Subscription Services for Products

At this time, CHI does not offer subscriptions for products. You can make one-time purchases of our styling tools and hair care products without a subscription model in place.

Canceling Subscriptions

Since CHI does not currently offer subscriptions, there is no need to cancel any recurring services or products. You are free to make individual purchases as needed.

International Shipping

CHI primarily ships within the U.S. International shipping availability may vary, so it's best to check with customer service or the checkout process to determine if we can ship to your location.

Order Tracking

You can track your order by logging into your account on the CHI website and navigating to the 'Order History' section. From there, you should be able to see the status of your shipment and any tracking information available.

Changing Shipping Address

If you need to change your shipping address after placing an order, please contact CHI customer service as soon as possible. They may be able to update the address before the order ships.

Dealing with Delivery Errors

In case of a delivery error like a damaged or lost package, please contact CHI customer service immediately. They will assist you in resolving the issue and may provide a replacement or refund, depending on the situation.

Returns and Exchanges

If you need to return or exchange a CHI product, reach out to our customer service team for instructions on the process. They will guide you through the necessary steps to complete a return or exchange smoothly.

CHI Tool Malfunction

If your CHI tool stops working, you can contact CHI customer service for troubleshooting assistance. They may provide guidance on resolving the issue or assist in organizing a repair or replacement if necessary.

Discounts for Stylists

CHI may offer special discounts for professional stylists. Contact customer service or check the CHI website for information on any current promotions or programs available exclusively for stylists.

Point System and Redemption

CHI may have a point system for rewards. You can earn points through purchases or other activities as outlined in our loyalty program. You can redeem these points for discounts or exclusive items. Check the CHI website or contact customer service for more details.

Free Samples Availability

CHI occasionally offers free samples with purchases or as part of promotional events. Keep an eye on our website or subscribe to our newsletter for updates on when free samples are available.

Shipping and Billing Address Matching

While it is preferred for your shipping address to match the billing address for security reasons, it is not always required. During checkout, ensure that you provide accurate information for both addresses to prevent any delays or issues with your order.

Order Cancellation or Changes

If you need to cancel or make changes to your order, contact CHI customer service as soon as possible. Depending on the order status, they may be able to help you modify or cancel the order before it is processed.

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