Solving Customer Support Challenges with Gorgias' Master Subscription Agreement

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Solving Customer Support Challenges with Gorgias' Master Subscription Agreement

Introduction to Gorgias

Gorgias Inc. offers a comprehensive support response system and software solutions for businesses looking to enhance their customer support. The Master Subscription Agreement between Gorgias and customers outlines the terms and conditions for accessing and utilizing Gorgias' proprietary services, tools, mobile applications, and technical interfaces. By subscribing to a chosen plan, customers can leverage these services to streamline their customer support operations and improve overall efficiency.

Definitions and Rights Granted

The Agreement defines key terms such as 'Affiliate,' 'Agent,' and 'End-Users,' providing clarity on the roles and permissions within the Gorgias ecosystem. Customers are granted a limited, non-exclusive right to access and use the services for internal business purposes, empower Agents to support customer interactions, and enable End-Users to leverage the services for their specific support needs. Gorgias retains all rights not expressly granted, ensuring a secure and controlled environment for service utilization.

Support for Excess Use and Eligibility Requirements

In instances where a customer's service usage surpasses the subscribed limits, Gorgias offers options to either upgrade the plan or pay for the excess use, ensuring continuous support without disruptions. Customers must meet eligibility requirements, including having the necessary rights and authority to enter into the Agreement, maintaining accurate information, complying with data privacy regulations, and ensuring that the data shared does not violate any laws or regulations.

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