Revolutionize Customer Support with Gorgias SMS Integration

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Revolutionize Customer Support with Gorgias SMS Integration

Why SMS Support Matters

In today's fast-paced digital world, customer service needs to be agile and accessible. Gorgias SMS integration allows businesses to meet customers where they are most reachable - through text messages. With unmatched open rates and the convenience it offers, SMS has become a preferred communication channel for both businesses and customers. By offering on-the-go support, real-time updates, and two-way conversations, Gorgias SMS enables brands to enhance their customer service experience.

Meeting Customer Expectations

Research shows that 38% of customers expect to contact brands via SMS and receive timely responses. Gorgias SMS helps businesses meet these expectations by providing faster response and resolution times. It automates repetitive answers by using dynamic templates that pull relevant customer information from various apps like Shopify, Recharge, and more. This automation not only saves time for agents but also ensures consistent and accurate responses.

Capturing Sales Opportunities

With 73% of shoppers making a purchase after receiving a text from a business, SMS campaigns have proven to be effective in driving sales. Gorgias SMS allows businesses to proactively engage shoppers with promotional campaigns at scale, including product links and images. Moreover, the platform makes it easy to generate Shopify orders and discount codes directly, streamlining the sales process and maximizing conversion rates.

Enhancing Customer Engagement

While email remains a common communication tool, SMS boasts a 98% open rate compared to email's 20%. Additionally, customers are more likely to mistype email addresses or have emails land in spam folders. By leveraging SMS alongside email support, businesses can offer a fast, reliable, and convenient communication option that resonates with on-the-go shoppers.

Optimizing SMS Management

Gorgias streamlines SMS and MMS support by instantly creating tickets when customers text the store. These tickets seamlessly integrate with the helpdesk, allowing agents to respond quickly to customer inquiries. Businesses can set up phone numbers with ease, either by porting existing numbers or creating new ones for SMS and Voice communication. The platform also offers integration with WhatsApp, enabling an omnichannel support experience.

Driving Growth with Integrations

To further enhance the support process and drive growth, Gorgias integrates with popular SMS marketing apps like Klaviyo, Attentive, and Postscript. This integration enables businesses to leverage SMS for marketing purposes while maintaining an efficient support workflow for agents. The reporting dashboard provides insights into support and revenue stats specific to SMS, allowing businesses to track the impact of this communication channel on their store.

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