Empower Call Agents with Real-Time Insights using Gladia

Gladia

Empower Call Agents with Real-Time Insights using Gladia

Real-time Agent Assistance

Gladia's solution offers real-time prompts and information to provide next-best-action recommendations for call agents while on calls. This feature aids in improving resolution rates and decreasing the average handle time, leading to enhanced customer satisfaction.

Automated Customer Support

With Gladia's AI conversational agents, powered by speech recognition, RAG, and text-to-speech models, companies can deploy advanced automated customer support systems. These agents ensure better routing through natural language IVR, handle routine tier-1 inquiries, and autonomously manage tasks, enhancing operational efficiency.

Quality Monitoring Automation

Companies can create automated quality assurance systems using Gladia's real-time call transcripts. These systems monitor agent adherence to company policies and regulatory requirements, ensuring consistency and compliance in customer interactions.

Customer Testimonials

Gladia's solution has proved highly beneficial, with customers reporting a 30% reduction in manual task times, transcribing over 20 languages per customer, and a 75% instant adoption rate for user features. The platform has received praise for its accuracy, speed, and precise word timings.

Built for Developers

Gladia's developer-friendly approach allows for quick integration and implementation. Developers can easily access state-of-the-art speech-to-text engines and leverage TypeScript and Python to streamline workflows. The platform provides efficient tools for making API requests, polling for results, and initiating transcription processes.

Key Benefits for Businesses

Gladia offers several key benefits for businesses, including lower AI infrastructure costs, a technical edge through access to optimized ASR models, reduced time-to-market with advanced AI integration, and easy scalability with a pay-as-you-go system. These features enable companies to enhance their offerings, reduce operational costs, and adapt to changing business requirements effectively.

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Unlocking Seamless Speech-to-Text Solutions with Gladia

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Gladia's platform offers a comprehensive audio infrastructure that transforms customer support and sales assistance by providing accurate, multilingual speech-to-text and actionable insights. Whether it's asynchronous or live streaming, Gladia's API equips your platform with reliable transcription capabilities to enhance customer interactions and streamline sales processes.

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Gladia's AI transcription features empower users to streamline video editing by removing silences, filler words, and repetition. This results in a more efficient editing process, saving time and enhancing the overall quality of the content.

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Gladia processes your personal information to provide, improve, and administer their Services, communicate with you, ensure security, and comply with the law. This includes facilitating account creation, delivering services, offering support, sending administrative information, managing orders, enabling user-to-user communications, requesting feedback, sending marketing communications, protecting services, identifying usage trends, and safeguarding individuals' vital interests.

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Whisper-Zero, a revolutionary ASR system, has been meticulously crafted to eradicate 99.9% of hallucinations, setting a new standard for accuracy in speech-to-text technology. By harnessing advanced architecture improvements, this cutting-edge solution offers unparalleled performance by outshining its predecessor, Whisper large-v3, with a 10-15% reduction in Word Error Rate (WER) while operating at twice the speed. This breakthrough ensures that users experience crystal-clear transcriptions, free from errors and distortions.

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Enhanced Sales Enablement Features with Gladia

Gladia offers accurate, multilingual transcription services for sales calls, allowing you to power your platform with real-time or asynchronous speech-to-text capabilities. By leveraging error-free transcripts combined with Gladia's proprietary key entity extraction algorithm, you can extract crucial information from calls quickly. This enriched data enhances CRM enrichment and note-taking, boosting overall sales efficiency.

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