Maximizing Customer Success with Gerber Technology University

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Products-Gerber Technology

Maximizing Customer Success with Gerber Technology University

Customer-Centric Approach at Gerber Technology

At Gerber Technology, customer satisfaction is paramount, and the team is dedicated to partnering with clients to help them achieve their goals efficiently and sustainably. The focus on customer-centricity extends beyond traditional customer service to encompass building trust and fostering collaboration. With 870 employees, comprising a third of the workforce, Gerber Technology works closely with customers to ensure their needs are met and anticipate future objectives.

24/7 Assistance and Reliable Support

Gerber Technology's commitment to customer success is reflected in their promise of 24/7 assistance, ensuring that clients receive support whenever they need it. With an impressive 99% machine uptime rate and a customer satisfaction score of 90%, Gerber Technology ensures that customers can rely on their solutions without disruptions.

Gerber University: Enhancing Customer Experience

Gerber University serves as a premium resource for customers seeking to maximize their experience with Gerber Technology's solutions. It acts as a hub for clients to learn how to excel in their digital transformation journey by leveraging Gerber's technology, services, and expert teams. With Experience Centers in France, Italy, the United States, and China, Gerber University ensures that all customers receive a top-tier experience regardless of their location.

Dedicated Support from Customer Success Managers

Customers of Gerber Technology benefit from dedicated assistance provided by Customer Success Managers who serve as essential advisors and support. With nearly 100 Customer Success Managers deployed to guide customers through their transformation process, facilitate seamless onboarding, and ensure continuous improvement, clients receive personalized attention to achieve their desired outcomes.

Expertise Centers for Technical Support

Gerber Technology's Expertise Centers play a crucial role in offering preventive and predictive maintenance to ensure uninterrupted production for clients. Through Customer Support Engineers located in 12 Expertise Centers worldwide, including locations in France, the USA, Brazil, Vietnam, and China, Gerber Technology provides technical support to address any operational issues promptly and efficiently.

Empowering Customers through Services

Gerber Technology is focused on empowering customers to derive maximum value from their solutions by facilitating progressive empowerment and autonomy. By sharing expertise, knowledge, and resources, Gerber Technology supports clients in achieving their business objectives efficiently.

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Revolutionizing Fashion Production and Collaboration with Gerber Technology

Empowering Industries with Innovative Solutions

Gerber Technology, a pioneer in the industry, is dedicated to shaping a sustainable future by revolutionizing fashion production and collaboration. Through the integration of boldness and technological leadership, Gerber Technology leverages innovative Industry 4.0 technologies to empower the fashion, automotive, and furniture industries. By offering best-in-class software, equipment, data, and services, Gerber Technology enables its customers to differentiate their market offering, transform their business, and drive growth.

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Revolutionizing Industries with Gerber Technology

Empowering Industries through Innovation

Gerber Technology is at the forefront of innovation, shaping a sustainable future where automation and connectivity unlock the potential of industries such as fashion, automotive, and furniture. By leveraging cutting-edge Industry 4.0 technologies, Gerber's solutions enable clients to differentiate their offerings, transform their operations, and drive growth. From software solutions to cutting equipment, data analytics tools, and related services, Gerber's industrial intelligence solutions facilitate the digital transformation of businesses, contributing to the 4.0 revolution.

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Revolutionize Your Sign and Graphics Business with Gerber Technology Solutions

Empowering Sign and Graphics Companies

In today's fast-paced digital printing landscape, sign and graphics companies face the challenge of meeting the increasing demand for versatile and high-quality products. Gerber Technology offers comprehensive solutions that revolutionize the way businesses in this industry operate. By investing in advanced digital finishing solutions, signage professionals can not only meet current challenges but also enhance their agility and efficiency, unlocking their maximum potential.

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Innovative Solutions by Gerber Technology

Empowering Industries with Cutting-Edge Technology

Gerber Technology is at the forefront of driving innovation and digital transformation in industries such as fashion, automotive, and furniture. By combining boldness with technological leadership, Gerber enables its clients to unlock their potential through automation and connectivity. Through their Industry 4.0 solutions, Gerber Technology empowers clients to differentiate their offerings, transform their businesses, and drive growth. Their industrial intelligence solutions encompass software, equipment, data, and services that facilitate digital transformation and revolutionize the way businesses operate in the digital age.

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Gerber Technology: Revolutionizing Furniture Production with Advanced Technology Solutions

Optimizing Production Processes

Gerber Technology provides innovative and advanced technology solutions that enable furniture manufacturers to achieve a leaner, more flexible, and profitable production process. Whether producing small series, on-demand, residential, or commercial furniture, Gerber's solutions optimize and accelerate operations, boost agility, and reduce waste.

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Products-Gerber Technology