Empowering Customer Success at Gerber Technology

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Empowering Customer Success at Gerber Technology

Customer-Centric Approach

At Gerber Technology, customer satisfaction is paramount, and the company is dedicated to collaborating closely with its customers to help them achieve their objectives effectively and sustainably. With a focus on customer-centricity, Gerber Technology goes beyond traditional customer service to build trust and foster collaboration. The company's team of 870 employees, constituting one-third of its workforce, works diligently with customers to understand and anticipate their goals and objectives, ensuring a personalized and proactive approach.

Comprehensive Support

Gerber Technology promises round-the-clock assistance, ensuring that customers have access to support whenever they need it. With an impressive machine uptime rate of 99% and a customer satisfaction score of 90%, Gerber Technology is committed to providing reliable and high-quality support to its customers. The company's Experience Centers, located in France, Italy, the United States, and China, serve as premium touchpoints for customers, offering insights into how they can leverage Gerber Technology's solutions for successful digital transformations.

Dedicated Customer Success Managers

To further enhance the customer experience, Gerber Technology provides customers with dedicated Customer Success Managers who act as advisors and essential support throughout the customer journey. With nearly 100 Customer Success Managers in place, Gerber Technology ensures that customers receive personalized guidance to achieve their desired outcomes, facilitate smooth onboarding, adoption, and ongoing improvement of solutions.

Expertise Centers for Seamless Support

Gerber Technology's Expertise Centers serve as key hubs for preventive and predictive maintenance, ensuring uninterrupted production for customers. With 12 Expertise Centers strategically located around the world, including in France, the USA, Brazil, Vietnam, Turkey, Spain, Italy, Japan, Portugal, South Korea, and China, Gerber Technology's Customer Support Engineers provide technical support to resolve potential issues promptly and efficiently.

Empowering Customers Through Services

Gerber Technology is dedicated to helping customers maximize the value of its solutions by facilitating faster business value realization. The company empowers customers by sharing expertise, knowledge, and resources to support their continuous growth and autonomy. Through a customer-centric approach and a strong focus on customer success, Gerber Technology is committed to driving excellence and innovation in the industries it serves.

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