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Genesys Cloud CX

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Genesys Cloud CX Global Offices: Find Genesys near you

North America Offices

In North America, Genesys has multiple offices to cater to its customers. Whether you're in California, Indiana, Massachusetts, North Carolina, or Utah, Genesys has a presence near you to provide sales and training support. From Menlo Park to Boston, these offices ensure that customers in North America have easy access to Genesys solutions and services.

Canada Locations

Genesys Canada operates from New Brunswick and Ontario, offering comprehensive sales and support services to customers across Canada. With offices in Saint John and Toronto, Genesys is committed to serving Canadian organizations with their contact center and customer experience needs.

Latin America Offices

Across Latin America, Genesys has established offices in key locations like Buenos Aires, São Paulo, Santiago, Bogotá, and Mexico City. These offices provide local support to customers in Argentina, Brazil, Chile, Colombia, and Mexico, ensuring that organizations in these regions can leverage Genesys Cloud CX effectively.

Europe, Middle East, and Africa Presence

Genesys has a strong presence in Europe, the Middle East, and Africa, with offices in countries like Belgium, Czech Republic, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Poland, Portugal, Saudi Arabia, South Africa, and more. These offices cater to the diverse customer base in EMEA, offering sales, training, and support services to enhance customer experiences.


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Revolutionizing Customer Experience: Genesys Cloud CX Case Study with Coca-Cola Bottlers’ Sales and Services

Enhanced Customer Experience with Advanced AI Technology

Coca-Cola Bottlers’ Sales and Services has transformed customer interactions by leveraging Genesys Cloud CX to correctly identify and route over 80% of calls using AI-powered voicebots. This not only ensures efficient handling of customer queries but also leads to a staggering 50% savings in total cost of ownership (TCO). The advanced integration possibilities offered by Genesys Cloud CX enable seamless communication channels, enhancing overall customer experience.

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Empowering Customer Experience with Genesys Cloud CX Resources

Contact Center Buyer’s Guide

Explore the latest contact center innovations and essential questions for assessing CX solutions with Genesys Cloud CX's 2025 buyer's guide. Gain valuable insights to elevate your customer experience strategy.

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Enhancing Customer Experience with Genesys Cloud CX

Self-Guided Product Tour

Explore the intuitive interface and functionality of Genesys Cloud CX designed to enhance user experience and streamline customer service. This self-guided tour allows users to witness first-hand how easy it is to service customers, make contact center adjustments, and monitor performance from a single, user-centric platform.

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