Enhancing IT Service Delivery with Genesys Cloud CX at Unisys

Genesys Cloud CX

Enhancing IT Service Delivery with Genesys Cloud CX at Unisys

Elevating IT and BPO Service Delivery Worldwide

Unisys leverages Genesys Cloud CX to empower thousands of support agents in delivering exceptional IT service experiences. Through the platform's support for seven channels, including Microsoft Teams, Google Chat, voice, and email, Unisys efficiently manages a vast amount of customer interactions while improving employee engagement, user support speed, AI automation, and analytics insights.

Pioneering Integration for Seamless IT Solutions

Unisys excels in seamlessly integrating its IT solutions with internal and client systems worldwide. The company's commitment to delivering uninterrupted service through a 24/7 help desk underscores its dedication to managing service requests and ensuring maximum uptime for critical technical services.

Enabling Excellence Through Customer-Centric Innovation

The dedication of Unisys agents in managing millions of contacts annually has led to numerous awards for exceptional service and high customer satisfaction. By upgrading its CCaaS solution and focusing on customer and employee experiences, Unisys continues to set new standards for service excellence and client satisfaction.

Empowered to Elevate Customer and Agent Experiences

Using Genesys Cloud CX, Unisys can enhance both customer and agent experiences through AI-powered tools and simplified pricing structures. This transformation has led to cost savings, innovative features, and improved customer satisfaction, all while streamlining system administration and support efforts.

Transforming the Communication Landscape

Unisys successfully deployed Genesys Cloud CX in under five months, consolidating multiple platforms into a unified service for inbound, outbound, text, and email communications. Additions like workforce engagement tools, chatbots, IVR systems, and analytics integrations have further enhanced their service capabilities, allowing for seamless customer interactions.

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Revolutionizing Conversational Banking with Genesys Cloud: A Success Story of Rabobank

Introduction to Rabobank's Mission

Rabobank, a financial institution in the Netherlands with a global footprint, focuses on creating a positive impact through exceptional financial services. Serving retail and corporate clients, especially in the food and agriculture sectors, the bank operates through a network of branches and specialized international offices.

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Transform Your Contact Center with Genesys Cloud CX | Gartner Magic Quadrant Report Insights

Introduction to Genesys Cloud CX

Genesys Cloud CX offers a comprehensive solution that provides essential capabilities, flexibility, and reliability to drive long-term value in the contact center industry. With a focus on delivering exceptional customer experiences, Genesys stands out as a leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.

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Unlocking Value with Genesys Cloud CX: Join the AppFoundry Marketplace Today

Partner with Genesys for Global Reach

By partnering with Genesys through the AppFoundry Marketplace, you gain access to a global company that provides unlimited global marketplace opportunities. Whether you wish to expand in established regions or tap into new markets worldwide, Genesys offers a platform that eliminates barriers, allowing you to reach customers everywhere.

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Enhancing Customer Experiences with Genesys Cloud CX Customer Stories

M&T Bank Boosts Productivity

M&T Bank saw a remarkable 100% increase in banker productivity after implementing Genesys Cloud CX. With the powerful features and tools offered by the platform, M&T Bank was able to streamline their operations and provide more efficient services to their customers.

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Empower Your Contact Center with Genesys Cloud CX's Modern Cloud Architecture

One platform. One codebase.

Genesys Cloud CX offers a comprehensive set of native capabilities on a single codebase, ensuring seamless integration and enhanced security, reliability, and agility. This platform's open architecture provides a solid foundation for a unified and modern cloud experience.

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