Enhancing Customer Experiences with Genesys Cloud CX Customer Stories

Genesys Cloud CX

Enhancing Customer Experiences with Genesys Cloud CX Customer Stories

M&T Bank Boosts Productivity

M&T Bank saw a remarkable 100% increase in banker productivity after implementing Genesys Cloud CX. With the powerful features and tools offered by the platform, M&T Bank was able to streamline their operations and provide more efficient services to their customers.

Siam Commercial Bank Improves Efficiency

Siam Commercial Bank leveraged a combination of technology and human touch to reduce repeat calls by 50%. By utilizing Genesys Cloud CX, the bank enhanced their customer service experience, resulting in increased efficiency and customer satisfaction.

BNP Paribas Saves Costs

BNP Paribas achieved significant cost savings by transitioning to CX in the cloud with Genesys. The move helped the bank optimize their operations, streamline processes, and deliver enhanced customer experiences while reducing overall expenses.

Blue Cross Quebec Enhances Service

By implementing Genesys Cloud, Blue Cross Quebec improved routing, speed of answer, and overall customer service quality. The platform enabled the organization to provide more efficient and personalized support to their clientele.

PagBank Speeds Up Support

PagBank experienced a 25% drop in Average Handle Time (AHT) and provided first-class support faster to its customers with Genesys Cloud CX. The platform helped PagBank optimize their support processes and deliver quicker resolutions to customer queries.

Eir Enhances Customer Effort Scores

Eir witnessed a 25% improvement in customer effort scores by utilizing Agent Copilot within Genesys Cloud CX. The tool enabled Eir to provide more seamless and effortless customer interactions, leading to increased customer satisfaction.

Stater N.V. Personalizes Experiences

Stater N.V. leveraged Genesys Cloud CX to connect data and deliver more personalized experiences to their customers. By utilizing the platform's capabilities, Stater N.V. enhanced customer engagement and satisfaction through tailored interactions.

KPN Delivers Personalized Experiences

KPN utilized robust insights provided by Genesys Cloud CX to deliver personalized customer experiences. By harnessing the power of data and analytics within the platform, KPN was able to tailor their services to meet the individual needs of their customers.

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Empower Your Contact Center with Genesys Cloud CX's Modern Cloud Architecture

One platform. One codebase.

Genesys Cloud CX offers a comprehensive set of native capabilities on a single codebase, ensuring seamless integration and enhanced security, reliability, and agility. This platform's open architecture provides a solid foundation for a unified and modern cloud experience.

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Elevate Your Customer Experience with Genesys Cloud CX Partner Portal

Genesys Cloud CX Partner Portal Enrollment

The Genesys Cloud CX Partner Portal offers an opportunity to become a part of the Genesys Ascend Partner ecosystem. By completing the enrollment process, partners can unlock exclusive benefits and resources to enhance their customer experience solutions. From product support to professional services, the Partner Portal provides a comprehensive platform to drive success in customer engagement.

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Empower Your Customer Experience Goals with Genesys Cloud CX Solutions

Discover the Latest Contact Center Innovations

Genesys Cloud CX offers a comprehensive buyer's guide to help you navigate the evolving landscape of contact center solutions. Stay up-to-date with the latest trends and innovations in customer experience technology to make informed decisions for your business. Access the 2025 buyer's guide to gain valuable insights and key questions that will assist you in evaluating and selecting the right CX solutions for your organization.

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Empowering Business Growth with Genesys Cloud CX Channel Partners

Channel Partners: Driving Innovation and Customer Experience

Genesys Cloud CX values its Solution Providers, Referral Partners, and Services Partners as crucial drivers of innovation. Together, these partners work towards delivering advanced customer experience solutions that are deeply connected, ensuring an unparalleled level of service.

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Enhancing Customer Service with Genesys Cloud CX AI Solutions

Integrating AI Solutions for Exceptional Customer Experiences

Genesys Cloud AI integrates various AI disciplines to power exceptional customer and employee experiences within a unified platform. Conversational AI services offer automation with a human touch, predictive AI provides deeper customer insights for personalization and accurate forecasting, while the simplicity of implementation reduces complexity and costs.

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