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Genesys Cloud CX

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Enhancing Contact Center Security and Compliance with Genesys Cloud CX

Enjoy worry-free security and compliance

Genesys Cloud CX provides robust security measures to protect your data worldwide. With end-to-end encryption, stringent access controls, and rigorous security policies, you can rest assured that your data is safeguarded against threats.

Simplify your global compliance

Benefit from an extensive set of compliance certifications and attestations with Genesys Cloud CX. These certifications help you navigate the complex global regulatory environment, making it easier to ensure compliance across different regions and industries.

Improve your security posture

Opting for Genesys Cloud CX's shared security model enables you to reduce operational responsibilities and costs while achieving a higher level of security compared to in-house efforts. By leveraging the expertise and resources of Genesys, you can enhance your security posture effectively.

Defense in depth

Genesys Cloud CX employs a defense in depth strategy to maintain the confidentiality, integrity, and availability of your data and services. This approach involves implementing multiple layers of security mechanisms and controls to mitigate risks effectively.

Data encryption

All customer data within Genesys Cloud CX is encrypted both in transit and at rest. Utilizing AES 256 key encryption for data at rest and HTTPS with TLS 1.2 or higher encryption for data in transit ensures that your data remains secure and protected against unauthorized access.

Data privacy

In response to evolving regulations and regional standards, Genesys Cloud CX offers robust privacy standards and configurable tools. These tools help you meet global data privacy requirements, enabling compliance with different privacy regulations worldwide.

Identity and access control

Streamline access management with Genesys Cloud CX's capabilities, including single-sign-on using SAML 2.0, multi-factor authentication, and configurable access privileges based on least-privilege and role-based control mechanisms. Audit logs track user activity for additional security.

Network security

Genesys Cloud CX ensures enhanced network security by logically isolating production services and customer data within Amazon Web Services (AWS) virtual private cloud (VPC). Following AWS best practices, secure connections are established via HTTPS and TLS 1.2, reducing the risk of unauthorized access.

Secure APIs

With secure OAuth 2.0-enabled platform APIs, Genesys Cloud CX protects against malicious attacks using rate limits for stability. RESTful APIs provide encrypted data transfers, statelessness, and granular access control, ensuring secure interactions with the platform.

Operational security

Genesys Cloud CX conducts continuous vulnerability scanning, penetration tests, and intrusion detection to proactively identify and mitigate potential risks. This comprehensive operational security approach ensures the platform remains resilient against emerging threats.

Physical security

Leveraging AWS data center security protocols, Genesys Cloud CX implements stringent physical security controls, including perimeter security measures and access monitoring. By logging and monitoring physical access, the platform mitigates insider security threats effectively.

Organizational security

Genesys features a dedicated Information Security and Compliance team focused on security, auditing, and risk management. With all employees undergoing annual security and compliance training, organizational security remains a top priority, ensuring a culture of security awareness.

Forge deeper customer trust and loyalty

Genesys Cloud CX is trusted by a diverse range of customers, including those in highly regulated industries like the public sector, financial services, and healthcare. The platform's comprehensive security measures instill confidence in customers, fostering trust and loyalty.

Choose a partner committed to your security

Genesys prioritizes security across its platform, processes, and culture, ensuring a comprehensive security approach that builds customer trust. With a focus on informed oversight, effective risk management, and continuous feedback, Genesys remains dedicated to keeping your data secure and your business protected.

Free up your security teams and budget

With a shared responsibility model, Genesys, AWS, and customers collaborate to manage security effectively. Genesys handles security in the cloud, AWS manages cloud infrastructure security, and customers oversee security within their Genesys Cloud organization. This distribution of responsibilities optimizes security efforts and reduces operational costs.

Invest in a platform designed for defense

Genesys Cloud CX emphasizes security by design, integrating cloud-native security practices into its platform from inception. By embedding security in DevOps practices and conducting rigorous security reviews, Genesys ensures that security remains a core component of its software development process.

Accelerate your global compliance

Navigating global regulatory compliance is simplified with Genesys Cloud CX's alignment with industry best practices and international standards. By maintaining an extensive compliance portfolio, Genesys helps organizations meet regulatory requirements across various industries and geographies efficiently.

Gain security and peace of mind

Genesys prioritizes transparency and openness in its operations, exemplified by the Trust Center providing detailed insights into security best practices and compliance. By offering a secure platform and demonstrating a commitment to transparency, Genesys ensures customers have peace of mind regarding their data security.

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Book a Meeting to Avail the Services of Genesys Cloud CXovertime

Enhancing Customer Engagement with Genesys Cloud CX's Global Availability

Global Reach and Presence

Genesys Cloud CX provides powerful customer experiences in over 100 countries, catering to diverse markets and cultures. With deployments in 20 regions, including core and satellite media regions, organizations can effortlessly engage customers globally.

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Elevate Your Business with Genesys Cloud CX Partner Finder

Discover Tailored Solutions

Genesys Cloud CX offers a Partner Finder tool that allows businesses to explore a curated selection of integrations and applications in the AppFoundry Marketplace. By using this tool, companies can find tailored solutions that meet their specific business needs and elevate their customer experience to the next level.

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Empowering Customer Experiences with Genesys Cloud CX: The Forrester Wave™ Report Insights

Genesys as a Leader in Contact Center as a Service

Genesys was acknowledged as a Leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report. The recognition was attributed to Genesys' superior vision that goes beyond traditional contact center operations and extends into various customer interactions. This acknowledgment highlights Genesys' commitment to delivering exceptional customer experiences and driving business efficiencies through cutting-edge solutions.

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Revolutionizing Customer Experiences with Genesys Cloud CX

Unified Modern Cloud Architecture

Genesys Cloud offers a unified modern cloud architecture that consolidates systems, reduces technical debt, and enables co-creation of connected experiences. This platform ensures maximum uptime with an aggressive SLA and up to a 100% credit guarantee.

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Empower Government Services with Genesys Cloud CX Solutions

Modernize Customer Experiences

In the digital age, delivering exceptional customer experiences is crucial for government agencies. With Genesys Cloud CX, agencies can personalize interactions across all channels while ensuring data security and compliance. This platform enables seamless and secure interactions, enhancing customer satisfaction and trust.

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