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Products-GE Digital Predix

GE Digital Predix Technical Support Solutions

Maximize Software Investment with Technical Support Services

GE Digital Predix offers technical support services to help customers maximize the value of their software investment and accelerate ROI. By visiting their Customer Support Centers, users can access a knowledge base, ask questions, and create support cases. The support portals are categorized based on the software used, with separate portals for utilities and telecom customers (Grid software) and all other software such as iFIX, CIMPLICITY, Proficy, APM, and OPM. Additionally, GE Digital Predix offers Support Services Plans, known as Acceleration Plans (AP). These annual subscriptions address critical product support, education, account health, and adoption needs, providing customers with deep product expertise, emergency support during critical plant situations, and the flexibility to minimize cost, impact, and risk.

Acceleration Plans Options for APM and Emissions & Generation Management

For APM and Emissions & Generation Management software, GE Digital Predix offers Enterprise Acceleration Plans that include technical, advisory, and education services. Organizational subscribers can choose from four options under the subscription model to accelerate the success of their software programs. These options include Enhanced Education Services, Outcome Services, Value Services, and Proficy Acceleration Plans. Enhanced Education Services offer personalized education content, a portal, and strategy workshops, while Outcome Services focus on disruption escalation, account health reviews, governance readiness, and solution roadmaps. Value Services provide training credits and consulting hours to optimize solutions. The Proficy Acceleration Plans specifically cater to Proficy software users, offering technical support, maintenance, educational offerings, and adoption readiness services through a global team of Support Professionals and Customer Success Managers.

Accelerate Your Industrial Internet Journey with GE Digital Predix

GE Digital Predix aims to accelerate the Industrial Internet journey for its customers by providing a comprehensive set of technical support solutions. With a focus on maximizing software investment, delivering award-winning support, and offering a range of Acceleration Plans, GE Digital Predix ensures that businesses can quickly resolve operational issues, gain product expertise, and streamline software updates. By leveraging the various Acceleration Plans available for APM, Emissions & Generation Management, and Proficy software, organizations can access a wealth of resources, education services, and personalized support to enhance their digital transformation and energy transition. Contact GE Digital Predix to learn more about how they can help accelerate your journey to success in the industrial landscape.

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Harness Operational Excellence with GE Digital Predix Asset Performance Management

Move from Reactive to Predictive Maintenance

GE Digital Predix Asset Performance Management offers SmartSignal Predictive Analytics, empowering users to transition from reactive maintenance practices to predictive maintenance. By harnessing AI/ML-driven models, SmartSignal detects, diagnoses, and forecasts emerging equipment failures, allowing proactive maintenance strategies to prevent downtime.

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Revolutionizing Asset Performance Management with GE Digital Predix

Introduction to APM Front End Engineering Design Services

GE Digital Predix offers cutting-edge APM Front End Engineering Design Services that revolutionize asset performance management for industrial businesses. These services are designed to optimize the performance, reliability, and efficiency of critical assets through advanced engineering and design solutions.

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Unlocking Operational Sustainability with GE Digital Predix Proficy for Sustainability Insights

Enabling Sustainability with Digital Transformation

Industrial organizations often face challenges in demonstrating progress towards sustainability goals while balancing operational and business demands. GE Digital Predix Proficy for Sustainability Insights offers a solution to integrate operational and sustainability data. This integration provides visibility into operations, benchmarks, and key performance indicators (KPIs) across plants and enterprises, enabling actionable insights to enhance sustainability and profitability simultaneously. By leveraging IoT-fueled analytics, the software helps in reducing operating costs and waste by optimizing resource utilization efficiently.

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Unlocking Grid Intelligence with GE Digital Predix GridOS Data Fabric

Introduction to GridOS Data Fabric

In the dynamic landscape of utilities, the need to harness the power of energy data is more crucial than ever. GE Digital Predix introduces GridOS Data Fabric, the pioneering grid-specific data fabric designed to bridge the gap between data complexity and accessibility. As the energy transition accelerates, grid data is expanding in volume, velocity, and intricacy, posing challenges in accessing and utilizing this data effectively. GridOS Data Fabric emerges as a vital solution to overcome these hurdles and drive grid orchestration to new heights.

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Unlocking Operations Intelligence with GE Digital Predix Operations Hub

Empowering Collaboration and Continuous Improvement

GE Digital Predix Operations Hub offers a cutting-edge solution for enhancing operational intelligence within organizations. By enabling swift analysis of production data and extending operational visibility to non-OT personnel, this cloud-ready platform revolutionizes the way businesses manage their operations. With Proficy Operations Hub, users can swiftly build web-based visualizations, providing easy access to critical information for analyzing and acting upon issues efficiently, regardless of their location.

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