Unlocking Customer Engagement with Freshworks Freshchat

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Unlocking Customer Engagement with Freshworks Freshchat

Personalizing Experiences

Freshworks Freshchat offers a powerful solution that allows businesses to attract the right customers, drive revenue, and scale support through conversational engagement supercharged with AI. With over 67,000 businesses trusting Freshworks, the platform enables companies to make every customer interaction amazing by personalizing experiences across the customer journey. By gaining a unified view of customer context, businesses can build unique promotions on customers' preferred channels, boosting ad ROI and driving more revenue.

Conversational Marketing

In the pre-purchase stage, Freshchat excels in conversational marketing. Businesses can personalize customer experiences, expand their audience using Custom Audiences, and utilize Lead Generation and click-to-WhatsApp ads to drive conversions. Real-time product updates can alert customers about their favorite products, turning visitors into shoppers through always-on chatbots.

Conversational Commerce

During the in-purchase phase, Freshchat simplifies shopping by enabling businesses to showcase products, answer queries, and facilitate purchases within platforms like WhatsApp. By offering guided sales assistance through bots and live agents, Freshchat enhances order values and conversions. The platform also helps revive abandoned carts, sessions, and searches with automated promotions across email, SMS, and WhatsApp, encouraging purchases with proactive support and instant bot responses.

Conversational Support

In the post-purchase period, Freshchat shines in conversational support. By providing a unified view of all offline and online interactions, businesses can enhance customer support and empower their agents to work faster with bot support. Handling refunds, returns, renewals, and appointments on customers' preferred channels, Freshchat also helps manage online reputation by converting social media interactions into private conversations for a positive brand presence.

Growing Stronger Together

Freshworks Freshchat doesn't just offer standalone solutions; it brings integrations with Freshmarketer and Freshdesk Omni, allowing businesses to connect with over 1200 apps on the Marketplace. By focusing on delivering sophisticated platforms that handle high volume and improve team performance reports, Freshchat is geared towards improving the overall customer experience, as highlighted by testimonies like that of Arvind Prashanth, Program Manager at Dunzo.

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Seamless Integration Solutions with Freshworks for Enhanced Productivity

Integrations that Work for You

Freshworks offers fast, easy, and secure integrations that help businesses connect their products with cloud and on-premise enterprise applications effortlessly. With minimal complexity, users can achieve faster time to value and higher productivity.

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Enhance Customer Support with Freshdesk Omni - A Comprehensive Solution

Empower Your Support Team with Freshdesk Omni

Freshdesk Omni offers a comprehensive solution to empower your support team and enhance customer satisfaction. With Freshdesk Omni, you can consolidate tools, control costs, reduce confusion, and provide top-notch customer support. Whether you need advanced ticketing, knowledge bases, or seamless communication, Freshdesk Omni has got you covered.

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Empowering Your Business with Freshworks Managed Services and Support Solutions

Managed Services

Freshworks offers Managed Services to provide businesses with expert assistance in system administration. This service includes a monthly bucket of hours for configuration, best practice sharing, training, and more. By leaning on a Freshworks product expert, organizations can ensure their systems are well-maintained and optimized to meet their specific needs.

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Enhancing Your Freshworks Experience with Professional Services

Onboarding Packages for Seamless Implementation

Freshworks Professional Services offers various onboarding packages to accelerate the time to value for your business. From the basic package with complimentary 1:1 sessions on key product features to the Platinum package where experts dive deep into your use cases to build custom solutions, there is a tailored solution for every need. The Enterprise package is designed for unique, enterprise-level requirements, ensuring a seamless transition and maximum value from your Freshworks solution.

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Unlocking the Power of Generative AI in Customer Service with Freshworks

Enhancing Self-Service Automation with AI-Driven Chatbots

Freshworks offers a cutting-edge solution that leverages generative AI to transform customer service experiences. One key opportunity is the ability to deliver faster resolutions through self-service automation. By integrating AI-driven chatbots, businesses can reduce customer wait times and alleviate agent workloads. These intelligent chatbots automate issue resolutions and provide valuable bot flow recommendations based on past interactions, resulting in improved deflection rates.

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