Enhancing Your Freshworks Experience with Professional Services

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Products-Freshworks

Enhancing Your Freshworks Experience with Professional Services

Onboarding Packages for Seamless Implementation

Freshworks Professional Services offers various onboarding packages to accelerate the time to value for your business. From the basic package with complimentary 1:1 sessions on key product features to the Platinum package where experts dive deep into your use cases to build custom solutions, there is a tailored solution for every need. The Enterprise package is designed for unique, enterprise-level requirements, ensuring a seamless transition and maximum value from your Freshworks solution.

Specialized Services for Ongoing Support

In addition to onboarding packages, Freshworks provides specialized services to support your needs throughout your entire customer journey. Managed Services offer a dedicated product expert to handle system administration tasks, including configuration, best practice sharing, and training. Freshchat Services focus on end-to-end bots implementation, configuration, and training, ensuring a smooth and effective chatbot experience. Moreover, Premium Support provides personalized assistance from product experts, backing your customer and employee service platform 24/7. Premier Advisory Services cater to Enterprise organizations, helping them meet strategic and operational objectives using Freshworks products to their full potential.

Customer Testimonials Speak Volumes

Customer testimonials like that of Georgia Hetherington from DVV Media International highlight the impactful collaboration with Freshworks Professional Services. The expertise, professionalism, and dedication of the team ensure successful implementations and bespoke developments tailored to each client's needs. Working closely with Freshworks Professional Services guarantees a smooth and efficient implementation journey, delivering the desired outcomes and maximizing the value of Freshworks solutions.

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Unlocking the Power of Generative AI in Customer Service with Freshworks

Enhancing Self-Service Automation with AI-Driven Chatbots

Freshworks offers a cutting-edge solution that leverages generative AI to transform customer service experiences. One key opportunity is the ability to deliver faster resolutions through self-service automation. By integrating AI-driven chatbots, businesses can reduce customer wait times and alleviate agent workloads. These intelligent chatbots automate issue resolutions and provide valuable bot flow recommendations based on past interactions, resulting in improved deflection rates.

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Empower Your Business with Freshservice: Unleashing the Power of AI-driven IT Service Management

Transforming IT Operations with Freshservice

Freshservice offers an enterprise-grade IT Service Management solution that empowers IT, operations, and business teams to deliver exceptional services with ease. With its simple yet powerful AI-driven platform, Freshservice allows organizations to maximize operational efficiency and streamline their IT operations. By providing a unified platform that leverages automation and collaboration, Freshservice transforms IT from being a mere cost center to a value creator.

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Revolutionizing Customer and Employee Experiences with Freddy AI Agent by Freshworks

Introduction to Freddy AI Agent

Freshworks introduces Freddy AI Agent, the cutting-edge autonomous AI agent designed to provide exceptional customer and employee experiences. This innovative solution leverages the power of AI to deliver fast, reliable, and always-on support across multiple channels, ensuring seamless interactions and efficient resolutions for queries.

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Maximizing Sales and Marketing Potential with Freshworks CRM Platform

Delight Customers with Effortless Support

Freshworks CRM platform integrates Freshdesk and Freshchat to provide expert customer service across all communication channels. This seamless integration allows businesses to effortlessly engage with customers, leading to improved customer satisfaction.

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Revolutionizing Customer and Employee Experiences with Freddy AI Agent at Freshworks

Introducing Freddy AI Agent for Customer Experience

Freshworks has launched Freddy AI Agent, a revolutionary solution that delivers fast, reliable customer service 24/7. This AI agent engages with customers in a natural conversation, providing support across all channels in more than 20 languages. With easy, no-code deployment, businesses can seamlessly integrate Freddy AI Agent with their existing sources like websites, PDFs, and knowledge bases. Offering hyper-personalized service, this AI agent can remember previous interactions, switch topics, and resolve 40% of service inquiries autonomously. Furthermore, Freddy AI Agent ensures trust and security as an enterprise-grade AI with strict privacy controls for compliance.

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