Empowering Your Business with Freshworks Managed Services and Support Solutions

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Products-Freshworks

Empowering Your Business with Freshworks Managed Services and Support Solutions

Managed Services

Freshworks offers Managed Services to provide businesses with expert assistance in system administration. This service includes a monthly bucket of hours for configuration, best practice sharing, training, and more. By leaning on a Freshworks product expert, organizations can ensure their systems are well-maintained and optimized to meet their specific needs.

Optimization Services

For businesses looking to enhance their existing setup, Freshworks provides Optimization Services. Their experts work closely with the client's team to analyze the current configuration, design, and build improved solutions. This collaborative approach ensures that the organization's systems are optimized for efficiency and effectiveness.

Freshchat Services

Freshchat Services offer up to 40 complimentary Professional Services hours for Freshchat users. This includes end-to-end bots implementation, advisory services, configuration, and training. By leveraging these services, businesses can enhance their customer support capabilities and deliver seamless experiences to users.

Premium Support

With Premium Support from Freshworks, businesses can back their customer and employee service platforms with personalized assistance from product experts. This dedicated 24/7 support ensures that any issues or queries are promptly addressed, helping organizations maintain high levels of customer satisfaction and operational efficiency.

Premier Advisory Services

For Enterprise organizations looking to align their strategic and operational objectives with Freshworks products, Premier Advisory Services offer a tailored solution. This all-in-one offering ensures that businesses can leverage Freshworks products to their full potential and achieve their desired outcomes efficiently.

Health Assessment

Freshworks' Health Assessment service provides a comprehensive review of an organization's existing setup. This review helps businesses understand their current state and identify areas for improvement proactively. By availing this service, companies can optimize their systems for better performance and productivity.

Admin Coaching

To strengthen product knowledge and skills, Freshworks offers Admin Coaching through expert-led interactive training sessions tailored to specific business needs. This training helps employees enhance their proficiency in using Freshworks products, leading to improved operational efficiency and user experience.

Orchestration (Freshservice-only)

Freshworks provides Orchestration services specifically for Freshservice users. This service includes technical solutioning and configuration assistance to integrate custom workflows seamlessly with the Freshservice Orchestration module. By leveraging this service, businesses can streamline their processes and enhance workflow efficiency.

Conclusion

In conclusion, Freshworks offers a range of services and support solutions designed to empower businesses and enhance their operational effectiveness. Whether it's through Managed Services, Optimization Services, Freshchat Services, Premium Support, Premier Advisory Services, Health Assessment, Admin Coaching, or Orchestration, organizations can leverage these offerings to optimize their systems, improve customer service, and achieve their strategic objectives. By partnering with Freshworks, businesses can access expertise, guidance, and support to drive success and growth in their respective industries.

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Enhancing Your Freshworks Experience with Professional Services

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Transforming IT Operations with Freshservice

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Maximizing Sales and Marketing Potential with Freshworks CRM Platform

Delight Customers with Effortless Support

Freshworks CRM platform integrates Freshdesk and Freshchat to provide expert customer service across all communication channels. This seamless integration allows businesses to effortlessly engage with customers, leading to improved customer satisfaction.

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