Revolutionizing Customer Service with FPT.AI Solutions

FPT.AI

Revolutionizing Customer Service with FPT.AI Solutions

Customer Service Enhancement with AI

FPT.AI offers AI chatbot (FPT AI Chat) and voice bot (FPT AI Engage) solutions for automating customer service tasks. By implementing these AI tools, businesses can streamline operations, reduce costs, and deliver 24/7 omnichannel support to customers.

Frequently Asked Questions (FAQs)

The AI virtual assistant is operational round-the-clock, providing instant responses to common customer queries. It can address product information, contact details, FAQs, pricing, orders, returns, payment methods, and other inquiries efficiently.

Self-Service Portal

The self-service portal empowers customers to independently manage various tasks without agent intervention. Users can check order status, book appointments, process returns or cancellations, request invoices, and register for services effortlessly.

Live Support

The live support system centralizes customer service interactions into a unified platform. It facilitates seamless communication between bots and agents, offers ticket management features, and supports omni-channel integration across Facebook Messenger, Instagram, WhatsApp, and websites.

Auto-Claim Support

FPT.AI's auto-claim solution enables automated submission and processing of customer complaints or claims. It assists in case creation, shares relevant documents and images, tracks case progress, and enhances overall customer experience.

Smart IVR

The Smart IVR system intelligently routes calls based on customer intent using voice recognition technology. By offering hands-free calling experiences and high voice recognition accuracy, Smart IVR ensures exceptional customer interactions and satisfaction.

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Enhancing Conversations with FPT.AI Version 2.0: A Comprehensive Solution

FPT.AI Conversation: Revolutionizing Chatbot Interactions with AI

FPT.AI Conversation, as a vital module of FPT.AI, offers a sophisticated chatbot building platform powered by cutting-edge Machine Learning and NLP/NLU techniques. By leveraging popular chat interfaces like Facebook Messenger and Zalo, businesses can engage customers in natural conversations, delivering seamless and valuable experiences.

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FPT.AI: Revolutionizing Customer Support with AI-Powered Solutions

Intelligent Inspection Solution for Smart Cities

FPT.AI is enhancing its Intelligent Inspection Solution (I2), an AI-powered system tailored for smart city applications. Leveraging the NVIDIA Metropolis framework and NVIDIA AI Blueprint for video search and summarization, FPT.AI is revolutionizing the way smart cities conduct inspections and streamline operations. This innovative solution ensures efficient and effective monitoring in urban environments, leading to enhanced city management and increased overall safety.

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Empowering Contact Centers with FPT AI Enhance

Enhancing Customer Understanding

FPT AI Enhance allows contact centers to capture 100% of customer interactions, enabling a deep understanding of customer needs and preferences. By converting audio conversations into text format, the solution facilitates easy analysis and automated information extraction, leading to improved service quality.

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Revolutionize Customer Experiences with FPT.AI Solutions

AI-Powered Customer Service

FPT.AI offers AI-powered customer service that operates 24/7, handling over 120 million messages and calls monthly. This ensures a seamless customer experience, preventing any loss of potential customers due to unavailability or delayed responses.

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FPT.AI: Revolutionizing Business with Cutting-Edge AI Solutions

The Story Behind FPT.AI

FPT Smart Cloud, a prominent technology company, launched FPT.AI in 2017, offering a robust AI platform with four core solutions: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. This innovation has empowered over 1000 enterprises globally to enhance productivity and transform their businesses through AI technologies.

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