Revolutionizing Customer Service with FPT.AI

FPT.AI

Revolutionizing Customer Service with FPT.AI

Transforming Customer Experience with AI

FPT.AI offers a cutting-edge solution to enhance customer service by leveraging AI technology. By automating repetitive tasks, elevating the customer experience, and improving CSAT scores, businesses can significantly benefit from this innovative platform.

Domain-Specific Operations Optimization

With FPT.AI solutions, the insurance industry can streamline its operations across the value chain. From sales to contract signing, customer services, and agent training, this platform empowers every aspect of the domain, fostering efficiency and productivity.

AI Customer Care Operator for Call Management

By automating both inbound and outbound calls, FPT.AI's Customer Care Operator handles a high volume of calls each month. This functionality reduces the workload on human agents, cuts operational costs, and eliminates repetitive tasks like fee notifications, service surveys, and FAQ resolutions.

Omni-channel Chatbot for Seamless Interaction

FPT.AI's omni-channel chatbot seamlessly integrates with various platforms such as mobile apps, websites, and social media. It provides instant responses to frequently asked questions related to cards, loans, interest rates, promotions, exchange rates, and branch locations, enhancing customer engagement and satisfaction.

Automated Customer Surveys for Enhanced Feedback

The AI-powered CSAT Autocall solution automates customer survey calls, capturing real-time feedback during interactions. It generates detailed reports, offering valuable insights into customer preferences and experiences, while also reducing the workload for businesses.

Automated Call Center Quality Management

FPT.AI ensures quality management through automated scoring and comprehensive dashboards for each agent. Advanced speech recognition, sentiment analysis, and natural language processing capabilities are integrated to enhance the overall customer service experience.

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Empowering Businesses with FPT.AI's Website Owner Information Solution

Overview of FPT.AI Website Owner Information Solution

FPT.AI offers a comprehensive solution for obtaining detailed information about website owners. This tool provides essential details such as the name, address, contact information, business registration certification number, and more. With this solution, businesses can enhance their understanding of website owners, enabling better communication, partnership opportunities, and trust establishment.

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Unlocking Business Knowledge with FPT.AI: A Comprehensive Overview

Accessing Business Insights with AI and RAG

FPT.AI offers a solution that allows users to access every piece of knowledge effortlessly, enabling them to obtain valuable business insights. Through the power of AI and RAG (Retrieval-Augmented Generation), users can unlock critical information at their fingertips.

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FPT.AI eKYC: Empowering Businesses with AI-driven Customer Authentication and Verification

Streamlined Customer Verification Process

FPT.AI offers a simplified Know-Your-Customer (KYC) and Know-Your-Business (KYB) process that can be completed in just 3 steps within 40 seconds. This streamlined approach helps businesses verify customer identities quickly and efficiently, enabling a smooth onboarding process.

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Revolutionize Operations with AI-Enabled Operational Excellence from FPT.AI

AI Contact Center Enhancement

FPT.AI offers an AI Contact Center Enhancement solution that enables businesses to audit 100% of both inbound and outbound calls. By analyzing customer sentiment and evaluating agent performance, businesses can tailor scoring criteria to meet their specific needs. Furthermore, comprehensive reports can be generated to improve overall call center operations.

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Revolutionizing Office Support with FPT.AI

AI Virtual Assistant for Employees

FPT.AI offers an AI virtual assistant that provides instant, 24/7 internal support, enhancing employee experience, and increasing workforce productivity. This solution aims to deliver exceptional experiences to customers by streamlining internal support processes.

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