Revolutionize Customer Experiences with FPT.AI Solutions

FPT.AI

Revolutionize Customer Experiences with FPT.AI Solutions

AI-Powered Customer Service

FPT.AI offers AI-powered customer service that operates 24/7, handling over 120 million messages and calls monthly. This ensures a seamless customer experience, preventing any loss of potential customers due to unavailability or delayed responses.

Comprehensive AI Ecosystem

The comprehensive AI ecosystem of FPT.AI enables enterprises to automate operational tasks, expand customer touch-points, and create significant business breakthroughs. By leveraging AI, businesses can conquer customers with exceptional experiences and personalized interactions.

Personalized Self-Service

FPT.AI's personalized self-service includes features like natural-sounding synthetic voices that cater to gender and regional accents. The sentiment scanner allows bots to detect users' emotions and respond accordingly. In addition, eKYC helps in authenticating and categorizing customers, enhancing the overall personalized experience.

AI-Powered Omni-Channel CX

FPT.AI's AI-powered omni-channel customer experience (CX) solution ensures seamless interactions across various platforms. Features like eKYC for customer authentication and scenario builders for personalized options contribute to creating a quick, anytime, anywhere experience for customers.

Extraordinary Experiences Across Industry

The FPT.AI ecosystem is tailored for banking and finance enterprises, enabling them to automate operations, expand customer touchpoints, and drive breakthroughs. By leveraging AI, businesses can transform into AI-first organizations, enhancing customer experiences and achieving business success.

Digital Onboarding & KYC

FPT.AI's digital onboarding and eKYC solutions streamline the customer onboarding process by offering a safer, easier, and cost-effective approach. This includes reducing manual office operations, detecting fraud, and ensuring seamless integration for a seamless customer onboarding experience.

Employee Assistant

FPT AI Mentor automates and personalizes employee training and improvement tracks using AI. By enhancing training quality, knowledge, and competency of sales teams, businesses can boost productivity and employee satisfaction, leading to overall operational excellence.

Intelligent Document Processing

FPT.AI's Intelligence Document Processing solution recognizes and extracts various document types, reducing document processing time and boosting productivity. The advanced capabilities of FPT AI Read enhance efficiency in document handling and processing for businesses.

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FPT.AI: Revolutionizing Business with Cutting-Edge AI Solutions

The Story Behind FPT.AI

FPT Smart Cloud, a prominent technology company, launched FPT.AI in 2017, offering a robust AI platform with four core solutions: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. This innovation has empowered over 1000 enterprises globally to enhance productivity and transform their businesses through AI technologies.

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Empowering the Digital Workforce with FPT.AI

AI Virtual Assistant for HR & Admin Support

FPT.AI offers an AI virtual assistant to streamline HR & Admin processes by automating routine tasks. This assistant can handle tasks such as scheduling meetings, managing employee records, and answering common queries. By utilizing AI, the virtual assistant can significantly improve operational efficiency and accuracy in HR and administrative tasks.

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Enhancing Customer Interactions with FPT.AI Conversation: A Comprehensive Overview

Create Different Chat Scripts

FPT.AI Conversation version 3 introduces a feature that allows bot creators to build various chat scenarios, enhancing the diversity of conversations with customers. By creating different chat scripts, chatbots can provide tailored advice and extract information from customers effectively. This helps businesses guide and orient customers towards their goals, whether it be selling products or marketing services.

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Enhancing Document Management with FPT AI Read

Automated Text Extraction

FPT AI Read offers a picture-to-text converter that automates the extraction of text from images. This feature enables users to easily obtain text information from various formats and forms, streamlining data processing tasks.

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Revolutionize Call Center Operations with FPT.AI

Comprehensive AI-Powered Call Center Quality Assurance

FPT.AI offers comprehensive AI-powered call center quality assurance solutions that allow businesses to assess the quality of inbound and outbound calls with ease. By utilizing automatic speech recognition (ASR) technology, all calls are transcribed into text for efficient analysis. The platform supports call uploads in batches, audit campaign management, easy access control, and the ability to assess agent performance based on customer sentiment. It also enables the analysis of customer emotions, satisfaction levels, purchase intentions, and abnormal calls. Additionally, businesses can customize scoring criteria tailored to their specific needs, update and modify criteria easily, and generate detailed reports for enhanced conversational analytics.

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