Revolutionize Customer Care with FPT.AI

FPT.AI

Revolutionize Customer Care with FPT.AI

Deliver Exceptional Experiences to Your Customers

FPT.AI enables businesses to provide exceptional customer experiences by automating tasks and interactions. Through proactive customer care, organizations can increase customer loyalty and satisfaction while freeing up human agents for more complex tasks. By leveraging intelligent automation, companies can enhance their digital experience and stand out in today's competitive market.

Automated Customer Survey

With FPT.AI's automated customer survey feature, businesses can proactively gather feedback through voice and messaging channels. This tool allows organizations to collect valuable insights on various aspects such as products, services, promotion programs, and other relevant information. By automating the survey process, companies can streamline feedback collection and improve their offerings based on customer input.

Automated Customer Satisfaction Survey (CSAT)

The CSAT feature of FPT.AI enables businesses to collect customer satisfaction feedback swiftly and efficiently. Through voice and messaging channels, companies can gather feedback on products and services in under a minute. The survey includes rating, multiple-choice questions, binary 'yes/no' questions, and space for additional comments, providing a comprehensive view of customer satisfaction levels.

Welcome Call

Make a positive impression on new customers with FPT.AI's automated welcome call feature. By processing thousands of calls per month, businesses can greet new customers effectively while reducing the workload on human agents. These calls confirm customer information like name, ID number, and contract number, and offer instructions and tips on using products and services, ensuring a seamless onboarding experience.

Payment & Appointment Reminders

Utilize FPT.AI's chatbot and voicebot to send automated reminders to customers regarding service appointments and payments. Whether in education, finance, fitness, spa, telecommunications, insurance, or other industries, these reminders help customers stay on track with their commitments. By automating reminders, businesses can enhance customer satisfaction and reduce missed appointments or payments.

Delivering Proactive Customer Care on a Large Scale

FPT.AI's solution is designed to support proactive customer care for a large volume of customers simultaneously. By leveraging advanced technologies on a robust infrastructure, businesses can provide proactive support efficiently. This scalability enhances customer satisfaction, reduces operating costs, and ensures that companies can cater to the needs of a wide customer base effectively.

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