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FPT.AI

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Revolutionize Call Center Operations with FPT.AI

Comprehensive AI-Powered Call Center Quality Assurance

FPT.AI offers comprehensive AI-powered call center quality assurance solutions that allow businesses to assess the quality of inbound and outbound calls with ease. By utilizing automatic speech recognition (ASR) technology, all calls are transcribed into text for efficient analysis. The platform supports call uploads in batches, audit campaign management, easy access control, and the ability to assess agent performance based on customer sentiment. It also enables the analysis of customer emotions, satisfaction levels, purchase intentions, and abnormal calls. Additionally, businesses can customize scoring criteria tailored to their specific needs, update and modify criteria easily, and generate detailed reports for enhanced conversational analytics.

Automated Conversations Transcription and Quality Management

FPT.AI revolutionizes call center operations by automating quality management processes. The AI-powered solution automatically transcribes audio conversations into text with an impressive accuracy rate of 90%, saving businesses 70% of the time typically spent on manual quality assessment. This automation significantly decreases compliance issues by 60%, ensuring that businesses can maintain standards and enhance the overall customer experience.

Advanced AI Technologies for Enhanced Customer Experience

The platform incorporates advanced AI technologies such as natural language processing (NLP), automatic speech recognition (ASR), and dialog management to analyze and manage customer experiences effectively. By adopting these cutting-edge technologies, businesses can gain valuable insights into customer interactions, sentiment, and preferences, leading to improved service delivery and customer satisfaction levels.

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Efficient Document Automation with FPT.AI

Boost Operating Efficiency

FPT.AI offers document automation solutions that revolutionize document processing workflows, enhancing operational efficiency. By automating data recognition and extraction from a variety of documents, including structured, unstructured, and handwritten ones, businesses can streamline their operations and boost productivity.

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Empower Your Workforce with FPT AI Mentor

Comprehensive Personalization

FPT AI Mentor ensures that 100% of employees receive daily personalized training tailored to their individual strengths and weaknesses. By focusing on weaker areas and utilizing spaced repetition techniques, the system helps employees maintain and solidify their knowledge effectively over time.

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Enhancing Efficiency with OCR Software Solutions by FPT.AI

Introduction to OCR Software

OCR software by FPT.AI is designed to convert handwritten or typed text from images into editable text directly on the computer, utilizing Optical Character Recognition (OCR) technology. This software streamlines the process of converting various text formats, enhancing document storage and security.

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FPT.AI Webinars: Advancing Business Efficiency with AI Solutions

AI-Powered Webinars for Insurance Operational Efficiency

Discover how insurance businesses are leveraging AI to increase operational efficiency. Learn about the impact of AI on insurance events and how it is transforming the industry. Gain insights into the latest AI technologies and strategies implemented by leading insurance companies.

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Elevating Customer Experience with FPT.AI Customer Experience Enhancement Solutions

Deliver Exceptional Customer Experiences

FPT.AI offers a comprehensive AI ecosystem that empowers enterprises to automate operational activities and expand customer touch-points. By leveraging AI capabilities, businesses can drive significant breakthroughs and foster customer loyalty.

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