FPT.AI: Revolutionizing Customer Support with AI-Powered Solutions

FPT.AI

FPT.AI: Revolutionizing Customer Support with AI-Powered Solutions

Intelligent Inspection Solution for Smart Cities

FPT.AI is enhancing its Intelligent Inspection Solution (I2), an AI-powered system tailored for smart city applications. Leveraging the NVIDIA Metropolis framework and NVIDIA AI Blueprint for video search and summarization, FPT.AI is revolutionizing the way smart cities conduct inspections and streamline operations. This innovative solution ensures efficient and effective monitoring in urban environments, leading to enhanced city management and increased overall safety.

Automated Customer Care Call Centers for FWD Insurance

Discover how FPT.AI has empowered FWD Insurance with an Intelligent Virtual Assistant for automated customer care call centers. By implementing this AI-driven solution, FWD Insurance has significantly improved the efficiency and effectiveness of its customer support operations. The Intelligent Virtual Assistant ensures seamless interactions with customers, provides instant assistance, and optimizes the overall customer experience. With FWD Insurance embracing AI technology, they can deliver superior service and build stronger relationships with their clients.

Enhanced Customer Service at Vietcombank with VCB Digibot

Vietcombank has effectively implemented the Intelligent Virtual Assistant VCB Digibot on the FPT.AI Platform. This strategic move has revolutionized customer service operations at Vietcombank by enabling automated assistance and support through advanced AI capabilities. The VCB Digibot enhances customer interactions, reduces response times, and ensures a personalized experience for every client. By leveraging FPT.AI technology, Vietcombank has set a new standard for customer service excellence in the banking industry.

Maximizing Sales and Customer Satisfaction at FPT Shop

Learn how FPT Shop has optimized sales processes and enhanced customer satisfaction through its AI chatbot powered by FPT.AI technology. By integrating AI capabilities into their customer service strategy, FPT Shop has been able to personalize interactions, offer tailored recommendations, and provide instant support to shoppers. This proactive approach has not only increased sales efficiency but also elevated the overall shopping experience for customers, helping FPT Shop stand out in a competitive market.

Elevating Customer Service at Sendo with FPT.AI Conversation

Sendo has leveraged FPT.AI Conversation to elevate its customer service and provide seamless support to its users. By integrating AI-driven conversation technology, Sendo can offer real-time assistance, address customer inquiries promptly, and enhance overall user satisfaction. The use of FPT.AI Conversation has not only streamlined customer support processes at Sendo but also contributed to building long-term relationships with customers by delivering personalized and efficient services.

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Empowering Contact Centers with FPT AI Enhance

Enhancing Customer Understanding

FPT AI Enhance allows contact centers to capture 100% of customer interactions, enabling a deep understanding of customer needs and preferences. By converting audio conversations into text format, the solution facilitates easy analysis and automated information extraction, leading to improved service quality.

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Revolutionize Customer Experiences with FPT.AI Solutions

AI-Powered Customer Service

FPT.AI offers AI-powered customer service that operates 24/7, handling over 120 million messages and calls monthly. This ensures a seamless customer experience, preventing any loss of potential customers due to unavailability or delayed responses.

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FPT.AI: Revolutionizing Business with Cutting-Edge AI Solutions

The Story Behind FPT.AI

FPT Smart Cloud, a prominent technology company, launched FPT.AI in 2017, offering a robust AI platform with four core solutions: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. This innovation has empowered over 1000 enterprises globally to enhance productivity and transform their businesses through AI technologies.

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Empowering the Digital Workforce with FPT.AI

AI Virtual Assistant for HR & Admin Support

FPT.AI offers an AI virtual assistant to streamline HR & Admin processes by automating routine tasks. This assistant can handle tasks such as scheduling meetings, managing employee records, and answering common queries. By utilizing AI, the virtual assistant can significantly improve operational efficiency and accuracy in HR and administrative tasks.

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Enhancing Customer Interactions with FPT.AI Conversation: A Comprehensive Overview

Create Different Chat Scripts

FPT.AI Conversation version 3 introduces a feature that allows bot creators to build various chat scenarios, enhancing the diversity of conversations with customers. By creating different chat scripts, chatbots can provide tailored advice and extract information from customers effectively. This helps businesses guide and orient customers towards their goals, whether it be selling products or marketing services.

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