Empowering Contact Centers with FPT AI Enhance

FPT.AI

Empowering Contact Centers with FPT AI Enhance

Enhancing Customer Understanding

FPT AI Enhance allows contact centers to capture 100% of customer interactions, enabling a deep understanding of customer needs and preferences. By converting audio conversations into text format, the solution facilitates easy analysis and automated information extraction, leading to improved service quality.

Streamlining Operations

With FPT AI Enhance, contact centers can reduce call analysis time by 70% and decrease compliance issues by 60%. The solution offers a flexible scoring system based on call scenarios, allowing for efficient evaluation of agent performance. Alert filters help in identifying abnormal calls for quality control, enhancing overall operational efficiency.

Insightful Reporting and Analysis

FPT AI Enhance provides a comprehensive dashboard and reporting tool through Report Studio. This feature enables contact centers to gather insights on customer-agent interactions, sentiment analysis, and performance metrics. By understanding customer sentiment and agent attitudes, organizations can improve customer satisfaction levels and agent productivity.

Advanced AI Capabilities

FPT AI Enhance utilizes advanced AI technologies such as Natural Language Processing 3.0, Automatic Speech Recognition, and Knowledge Base integration. This empowers contact centers to process multiple languages, achieve highly accurate speech recognition, and leverage industry-specific domain knowledge for enhanced operations. Sentiment analysis further refines the scoring process by evaluating customer sentiments in real-time.

Transforming Contact Center Operations

By leveraging FPT AI Enhance, contact centers can automate quality assessment processes, improve agent performance, and enhance operational efficiency. With a focus on customer experience enhancement, the solution equips organizations with the tools to deliver exceptional service, drive sales efficiency, and achieve operational excellence.

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