Comprehensive AI-Powered Call Center Quality Assurance
FPT.AI offers comprehensive AI-powered call center quality assurance solutions that allow businesses to assess the quality of inbound and outbound calls with ease. By utilizing automatic speech recognition (ASR) technology, all calls are transcribed into text for efficient analysis. The platform supports call uploads in batches, audit campaign management, easy access control, and the ability to assess agent performance based on customer sentiment. It also enables the analysis of customer emotions, satisfaction levels, purchase intentions, and abnormal calls. Additionally, businesses can customize scoring criteria tailored to their specific needs, update and modify criteria easily, and generate detailed reports for enhanced conversational analytics.