Enhancing Customer Support with Floatbot's Co-Browsing Solution

Floatbot

Enhancing Customer Support with Floatbot's Co-Browsing Solution

Real-Time Customer Engagement

Floatbot's Co-Browsing feature enables businesses to engage with customers in real-time through Live Chat. Agents can visually guide and assist customers by sharing screens, providing an interactive support experience without the need for additional software or downloads.

Seamless Support Integration

The GenAI Suite offers seamless end-to-end onboarding with built-in solution integrations. Resolve queries effortlessly with Chatbot or Voicebot interactions, and seamlessly transition to live agents for personalized assistance. Utilize audio-video calls and co-browsing via live chat for a frictionless support experience.

Enhanced Business ROI

Maximize your ROI with Floatbot's secure mission-critical features. Experience a 70% reduction in customer onboarding time, a 60% decrease in mean time to resolve (MTTR), a 150% increase in sales, and an 80% boost in Customer Satisfaction scores. Drive results in areas such as customer onboarding, upselling, reducing call times, and shortening sales cycles.

Feature-Rich Co-Browsing Solution

Elevate your support experience with Floatbot's feature-rich Co-Browsing solution. Enable file sharing and empower your bots to self-learn from various sources like website pages, PDFs, and knowledge bases for enhanced automation. Say goodbye to manual intent creation through extensive training.

Benefits of Live Chat Integration

Floatbot's Live Chat facilitates instant connections with customers, eliminating wait times and providing immediate assistance. By addressing queries and issues promptly, businesses can enhance customer satisfaction and drive higher levels of engagement.

Empowering Business Success

Floatbot offers essential features to empower business success, including a unified Voicebot, Chatbot, and SMS Bot for seamless front-end conversation. With multi-lingual support in over 150 languages and pre-integration with AI Agent Assist, businesses can streamline interactions across channels and boost customer service.

Interactive Customer Experience

Floatbot goes beyond norms by providing an interactive customer experience. Whether scheduling a demo, seeking help, or starting a free trial, Floatbot ensures a user-friendly and engaging journey for customers. Connect with Floatbot to experience the future of customer support.

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