Elevate Retail Banking Customer Experience with Floatbot's Conversational AI Solutions

Floatbot

Elevate Retail Banking Customer Experience with Floatbot's Conversational AI Solutions

Revolutionizing Retail Banking

Floatbot's AI-powered conversational AI solutions redefine retail banking by enabling seamless management of critical transactions, efficient service request handling, quick support provision, streamlined digital onboarding, and addressing FAQs. These capabilities aim to enhance customer interactions and set new customer service standards in the retail banking sector.

Omni-Channel Solutions

Floatbot.AI offers omnichannel chatbots, textbots, and integration with over 15 touch-points for a comprehensive customer engagement experience. Utilizing RAG-powered cognitive search, seamless fallback to live chat, co-browsing, and text bot capabilities, Floatbot ensures a smooth transition between text and voice interactions.

Augmented Productivity

Floatbot.AI's productivity solutions enhance agent productivity through cognitive search, sentiment and intent analysis, workflows, decision trees, real-time nudges, compliance features, and over 50 real-time call analytics. These tools aim to optimize operational efficiency and improve service quality.

Innovative Voicebots

Floatbot's voicebots offer human-like voice interactions powered by Gen AI, multi-lingual support, seamless transition from voice to text, and pre-integration with popular contact center and telephony platforms. These voicebot capabilities enrich customer engagement and provide a personalized experience.

Live Chat for Digital Onboarding

Floatbot's live chat feature with co-browsing functionality facilitates real-time engagement, audio/video calls, file sharing, visual guidance, and document signing. This enhances the onboarding experience by providing interactive support and guidance to customers during digital processes.

Driving ROI Empowerment

With Floatbot.AI, retail banking institutions can achieve significant ROIs including a 40% reduction in support costs, 3x faster customer onboarding, 90% automation of query resolution, 50% boost in agent productivity, 80% increase in CSAT score, and a 150% boost in product sales. These impressive outcomes highlight the effectiveness and value of Floatbot's solutions in driving business success.

Industry-Specific Intelligence

Floatbot's unified platform allows banks to build bots with industry-specific intelligence using a comprehensive no-code platform. With the ability to create Gen AI-powered voicebots and chatbots without coding, businesses can quickly deploy and launch bots, integrating them seamlessly into their operations.

Enhancing Customer Experience

Floatbot's conversational AI solutions enable retail banks to unlock a new level of customer experience by boosting digital sales, increasing customer engagement, providing vital information efficiently, and assisting customers with various services like loan eligibility, fund transfers, account opening, and issue resolution. These intelligent interactions contribute to enhanced customer satisfaction and loyalty.

Why Choose Floatbot's Solutions

Floatbot's conversational AI solutions offer ease of use, personalization, and effortless deployment. Through intuitive interfaces, personalized responses based on customer interactions, and quick setup processes, Floatbot empowers banks to deliver exceptional customer service seamlessly.

Exceeding Customer Expectations

Floatbot's all-in-one Gen AI solutions help retail banks exceed customer expectations, boost revenue, and provide intelligent assistance 24/7 across multiple channels. By saving time on repetitive tasks and addressing queries efficiently, Floatbot's solutions enhance customer satisfaction and drive business growth.

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Enhancing Customer Support with Floatbot's Co-Browsing Solution

Real-Time Customer Engagement

Floatbot's Co-Browsing feature enables businesses to engage with customers in real-time through Live Chat. Agents can visually guide and assist customers by sharing screens, providing an interactive support experience without the need for additional software or downloads.

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Transforming Insurance Sales with Floatbot's Gen AI-Powered Conversational AI Solutions

Empower Agents with Customer Interaction Analytics

Floatbot's Gen AI-Powered Conversational AI Solutions offer the capability to empower agents through detailed customer interaction analytics, enabling them to pinpoint drop-off points in the sales process. By understanding where customers disengage, agents can tailor their approach for higher conversion rates and improved customer satisfaction.

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Enhancing Customer Experiences with Floatbot's AI Agent

Revolutionizing Customer Interaction

Floatbot's AI Agent transforms traditional customer service interactions by providing a seamless, personalized experience. By leveraging advanced AI technologies, Floatbot empowers businesses to engage with customers efficiently and effectively.

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Revolutionizing Customer Support with Floatbot's GenAI Powered Conversational AI Platform

Innovative Conversational AI Solutions

Floatbot offers an enterprise-grade, GenAI powered no-code Conversational AI platform designed to build and deploy Generative AI-powered Agents including chatbots, voicebots, and text bots. These agents help automate customer support processes and optimize workflows, all without the need for extensive coding knowledge.

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Unlocking Customer Support Efficiency with Floatbot's AI Agent Assist

Enhanced Agent Support

Floatbot's AI Agent Assist provides real-time guidance for your agents, enhancing efficiency in customer support calls or sales conversations. By understanding customer sentiments and intents, the AI Agent Assist offers immediate and tailored responses to human agents during interactions.

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