Maximizing Success with Finastra's Strategic Engagement

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Maximizing Success with Finastra's Strategic Engagement

Proactive Support for Retail Lending Success

Finastra's Strategic Engagement, previously known as Preferred Active Support for Retail Lending, offers a premium support model designed to provide consistent high-touch support to retail banks and credit unions in North America. This proactive guidance through the software lifecycle aims to optimize business success by offering expert US-based resources that are available in alignment with your workday.

Complete Visibility and Unparalleled Value

One of the key advantages of Strategic Engagement is the complete visibility it offers into your Finastra relationship, ensuring certainty and peace of mind. This subscription service elevates support experiences at an affordable fee, providing full spectrum support for both Finastra software and service solutions such as MortgagebotLOS and LaserPro. With a focus on personalized support, scheduled expert sessions, priority case management, and annual professional service hours, you can build a solid foundation for success.

Proven Success and Enhanced Performance

Strategic Engagement boasts a proven approach to success, with statistics showcasing its impact. A significant percentage of customers experienced improvement in first contact resolution (FCR), mean time to repair (MTTR), and a reduction in the number of cases raised since go-live. Firefighters First Credit Union is one such success story, having increased system performance with Strategic Engagement, leveraging solutions like Finastra Originate Mortgagebot and Finastra Strategic Engagement to their advantage.

Premium Solutions for Enhanced Operations

Strategic Engagement aligns with Finastra's premium solution suites, offering support for solutions like MortgagebotLOS, a secure loan origination system supporting various types of mortgage lending, and LaserPro, a complete loan documentation system for commercial, consumer, and mortgage lending. By taking a proactive approach to success through Strategic Engagement, organizations can leverage cutting-edge solutions like Finastra CreditQuest, DecisionPro, and DepositPro to future-proof their digital commercial lending strategy, enhance customer experience, and drive cost-reducing efficiencies.

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