Ensuring Accessibility Standards with Finastra Fusion

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Ensuring Accessibility Standards with Finastra Fusion

Purpose of Accessibility Standards

Finastra Fusion is dedicated to ensuring compliance with the customer service requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) in Ontario. The goal is to create a barrier-free environment for customers and third parties, respecting the dignity and independence of individuals with disabilities.

Application and Principles

This policy applies to all Finastra personnel interacting with the public, organizations, or third parties, emphasizing the principles of dignity, independence, integration, equality of opportunity, and accommodation for people with disabilities. From welcoming them courteously to consulting on their needs, Finastra ensures a supportive environment.

Providing Goods and Services to Persons with Disabilities

Finastra commits to excellence in serving all customers and third parties, including those with disabilities. Through accessible communication methods like TTY and Bell Relay Service, assistive devices training, and inclusion of service animals or support persons, Finastra ensures a welcoming environment. Temporary disruptions are communicated promptly with alternative solutions.

Training, Feedback, and Documentation

Training for personnel covers AODA requirements, interactions with individuals with disabilities, assistive devices usage, and handling difficulties in accessing Finastra premises or services. Feedback is welcomed through various channels, with a commitment to respond within 5 business days. Detailed documentation is prepared on policies, practices, and procedures for accessible customer service.

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