Empowering Financial Institutions with Finastra Fusion Active Support

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Empowering Financial Institutions with Finastra Fusion Active Support

Proactive Guidance for Financial Institutions

Finastra Preferred Active Support is a comprehensive solution tailored for larger financial institutions seeking consistent and proactive support throughout their software lifecycle. This proactive, pre-packaged, subscription-based model ensures that financial institutions have the necessary support to achieve their business outcomes, fostering a collaborative relationship between Finastra and the institution.

Driving Operational Excellence

With Finastra Preferred Active Support, financial institutions can leverage the full potential of Finastra solutions to drive operational excellence, optimize products, and enhance system performance. This subscription-based model provides increased forecasting and cost predictability for the duration of the software lifecycle, enabling institutions to maximize their return on investment.

Support Pillars and Benefits

Finastra Preferred Active Support is built on four key pillars: personalized support, proactive support services, training and enablement programs, and mission-critical support. By leveraging these pillars, financial institutions can reduce risk, increase operational efficiency, drive adoption, and build a foundation for customer success. Through prioritized case resolution and access to a global pool of experts, institutions can mitigate project delays, missed milestones, and cost overruns.

Proven Success with Finastra Active Support

Statistics reveal the success of Finastra Preferred Active Support, with 60% of customers experiencing an improvement in First Contact Resolution (FCR), 85% seeing an enhancement in Mean Time to Repair (MTTR) by an average of 6 days, and 55% reducing the number of cases raised since go-live. These metrics underscore the tangible benefits and impact of Finastra's proactive support model for financial institutions.

Customer Testimonials and Case Study

Hear success stories from institutions like Firefighters First Credit Union, which increased system performance using Finastra Preferred Active Support in conjunction with Finastra Originate Mortgagebot. These real-world examples showcase the transformative impact of Finastra's support services in enhancing operational efficiency and driving business success.

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