Finacle Digital Engagement Suite: Revolutionizing Customer Engagement and Banking Operations

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Finacle Digital Engagement Suite: Revolutionizing Customer Engagement and Banking Operations

Deliver Engaging Customer Experiences

The Finacle Digital Engagement Suite is a cutting-edge omnichannel solution designed to assist banks in onboarding, selling, servicing, and engaging their retail, small business, and corporate customers. This suite provides a wide range of traditional, modern, and emerging channel experiences to all users, including end customers, bank staff, external partners, and trusted third parties. The primary goal of the Finacle Digital Engagement Suite is to enable banks to foster deeper customer engagements, promote openness and agility for innovation-led growth, and achieve digital operational excellence. This is facilitated by a unified engagement hub, a diverse suite of digital experiences, a top-tier architecture, a robust ecosystem, and end-to-end transformed experiences.

The Finacle Promise

The Finacle Promise includes a Unified Engagement Hub that powers personalized customer interactions across various channels, applications, and devices. This system of engagement seamlessly integrates with all back-end and channel applications, allowing for the design of customer-centric processes and consistent cross-channel journeys. Moreover, the robust capabilities and ecosystem provided by the suite empower banks to innovate rapidly and continuously. With a comprehensive set of capabilities, Finacle App Center for partner solutions, and an open APIs driven design, banks can drive innovation both internally and in the partner ecosystem.

Broad Suite of Experiences

The Finacle Digital Engagement Suite offers a broad range of traditional and emerging self-service and assisted channels, catering to both internal users (bank staff) and external users (agents and partners). By allowing touch, chat, and voice-based solutions across devices and applications, this suite enables customers to experience services everywhere. The end-to-end digital experience transformation ensures agile, risk-mitigated outcomes and success by tailoring customer journeys and following an Agile delivery approach.

Advanced Architecture for Future-Proof Investments

The suite's advanced architecture guarantees future-proof investments with a componentized, micro-services-based structure. It is cloud-native and available on leading platforms like AWS and Azure, with extensive RESTful APIs for co-innovation. The platform-agnostic suite boasts proven scalability, componentized UI interaction architecture, and multi-entity, multi-currency, multi-lingual capabilities for multinational operations.

Openness and Agility for Innovation Led Growth

With a unified digital engagement hub, banks can accelerate innovation, time-to-market, and offer new digital services to customers. Extensive parameterization allows for interaction design to fit diverse business requirements, while open APIs facilitate engagement with the external ecosystem. The suite's customer-led engagement architecture enables banks to anticipate customer needs, provide personalized content, enhance financial well-being, and optimize cross-sell and up-sell opportunities.

Digital Operational Excellence

The Finacle Digital Engagement Suite is redefining operational standards in the digital realm by optimizing cross-channel interactions, digitizing processes, and streamlining operations. By harmonizing technology and providing a full suite of digital experiences, banks can lower total cost of ownership and maintenance costs. Leveraging multi-dimensional capabilities, banks can create global or regional digital hubs for enhanced operational efficiency.

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